Issaic

Reliable and hardworking professional with experience in fast-paced, team-oriented environments. Strong background in customer service, safety procedures, security, cleaning, and physically demanding work. Proven ability to work under pressure while maintaining accuracy, meeting deadlines, and delivering excellent service.

Adaptable, dependable, and quick to learn new skills, with a strong work ethic and commitment to supporting team success. Flexible with scheduling and dedicated to maintaining a safe, efficient, and productive workplace.

Cross-functional ramp agent - Envoy Air - Grand Junction, CO

(2023-11 - 2026-05)

• Supported ramp and passenger operations across 4x10 and occasional 4x12 shift patterns in a high-tempo, high-noise environment, providing reliable coverage and schedule flexibility.
• Coordinated 6–8 person crews to load and unload baggage and equipment (up to 50 lbs), executing safe, efficient aircraft turnarounds to meet departure timelines.
• Operated and maintained belt loaders, tugs, and push-back vehicles; conducted routine equipment checks and basic preventative maintenance to ensure operational readiness.
• Enforced safety protocols and maintained high situational awareness around moving vehicles to prevent incidents and protect personnel and equipment.
• Resolved passenger baggage and travel issues, handled passenger inquiries, and provided clear communication and assistance to minimize delays and improve customer experience.
• Performed aircraft cleaning, sanitation, and trained in biohazard cleanup.

High school diploma - Grand River Academy (2018 - 2023)