Issam Abusmhdaneh
Social Worker | Case Manager | Social & Administrative Program Coordinator
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About
Social Work and Administrative Specialist with over 10 years of extensive experience in managing complex social cases, social protection, psychosocial support, and the management of educational and developmental programs within international organizations and community institutions. Possesses strong expertise in dealing with addiction cases and working with children, adolescents, older adults, and persons with disabilities. Highly skilled in addressing social protection issues, mental health, violence, and neglect, in addition to developing intervention plans, case management, partnership building, and administrative and operational supervision.
Demonstrates strong capabilities in professional report writing, multi-sectoral coordination, team management, and working effectively under pressure.
Experience
Social worker - (case management) at United Nations Relief and Works Agency for Palestine Refugees in the Middle East (UNRWA) (2020-07 – Present)
- Highly experienced in managing complex social cases involving School students, children, older adults, and people with disabilities
- Skilled in Handling cases of addiction and criminal cases, violence, neglect, exploitation, and mental health issues
- Responsible for developing individual intervention plans, referring cases to relevant specialized services, and ensuring effective follow-up
- Experienced in preparing professional case reports, case documentation, and continuous case monitoring
- Demonstrates extensive expertise in addressing a broad range of social and psychological issues, including mental health, psychosocial support, self-harm, exploitation, neglect, and psychological violence
General Manager at Program Center (Education - Rehabilitation - Training) (2018-09 – Present)
- Managed the center's full operational and administrative functions
- Supervised and monitored educational and training programs to ensure effective implementation
- Developed strategic plans and prepared annual reports
- Built and maintained partnerships with local and international organizations
- Developed projects and proposals to secure funding and support program sustainability
Administrator at Save the Children (2015-11 – 2018-08)
Beneficiary Database Management- Periodic Reporting - Field Visits & Case Follow-up Follow-up- in an educational project "Makani" Supported by UNICEF
Assistant Director of Administrative Affairs at Falcon Company for sterilization, fumigation and Pest control (2012-01 – 2015-09)
- Administrative Reporting & Contracts
Data entry at Azdan Foundation of intelligent systems (2010-01 – 2012-01)
- Operations Department Report Preparation
Education
Master's Degree in Regional Planning – Al-Balqa Applied University (2023-07)
Diploma in Social Work – Saint Joseph University (2021-06 – 2022-02)
Bachelor's degree in development studies – Philadelphia University (2014-07)
