Itzel Munoz-Gonzalez

Provide exceptional customer service by efficiently taking orders Restocked food items, utensils, and supplies throughout the shift to support smooth operations Handled closing duties: cleaning, restocking, and prepping for the next day

Employee at Panda Express (2021-08 – 2024-08)

• Provide exceptional customer service by efficiently taking orders
• Restocked food items, utensils, and supplies throughout the shift to support smooth operations
• Handled closing duties: cleaning, restocking, and prepping for the next day

Shift Lead at Panda Express (2024-08 – 2026-01)

• Lead a team of 12 associates, overseeing daily operations and ensuring high-quality service for an average of 200 customers per day
• Manage end-of-day procedures, including closing the system, counting two safes, and placing accurate change orders to maintain cash flow
• Address and resolve customer concerns promptly while conducting Ecosure walk-throughs to ensure safety compliance

Mentor at New Life Centers (2025-05 – 2025-07)

• Mentored and supported at-risk youth and those referred by schools and community organizations
• Helped promote safety and positive development by encouraging leadership and accountability
• Built positive relationships with mentees by providing consistent support and serving as a role model

Greater Lawndale High School for Social Justice - 2023

Bachelor of Science in Interdisciplinary Health Sciences – University of Illinois Chicago (2027-05)