Itzel Ramos

Bilingual administrative professional with over four years of experience coordinating events and orders, preparing invoices and estimates, processing payments, maintaining records, and assisting customers by phone, email, and in person. Organized and dependable, with strong communication, problem-solving, and time-management skills.

Wholesale & Events Coordinator at Holy Paleta (2021-06 – Present)

• Coordinate wholesale, catering, and event orders from initial inquiry through completion.
• Communicate with customers by phone, email, and in person regarding pricing, scheduling, and order details.
• Prepare estimates and invoices, process payments, and maintain accurate customer and order records.
• Manage multiple priorities and deadlines while coordinating with internal departments to ensure timely service.
• Respond to customer questions and resolve concerns professionally.

Stocker at Walmart (2019-02 – 2021-06)

• Maintained inventory accuracy and organized merchandise in a fast-paced retail environment.
• Assisted customers and collaborated with team members to meet daily productivity goals.

Driver at SuperShuttle (2016 – 2019)

• Maintained schedules while providing safe, reliable transportation and customer support for airport passengers.
• Assisted travelers with luggage and information and served customers from diverse backgrounds.

Childcare Assistant at Daycare Provider (2012 – 2016)

• Maintained attendance and daily records, communicated with parents, and organized activities in a safe environment.

General Educational Development (GED) – Chula Vista Adult School