Ivan Espinoza

Dynamic worker with expertise in customer service, teamwork, and time management. Successfully optimized staffing and managed operations under time sensitive conditions, enhancing guest experiences and operational efficiency.

Crew Lead at AMC Theaters (2025-06 – 2026-08)

• Created break rotations and managed front of house crew, optimizing staffing coverage in real time to maintain uninterrupted operational continuity across all guest facing stations
• Independently executed all food preparation and output for the entire floor, managing multiple stations under time-sensitive conditions to meet continuous guest demand
• Monitored syrup, CO2 levels, and inventory levels in real time, proactively restocking to prevent service disruptions across multiple service stations
• Upheld rigorous cleanliness and presentation standards, contributing directly to guest satisfaction metrics and repeat business
• Handled escalated customer concerns, employing de-escalation strategies and service-recovery protocols to preserve brand reputation and drive customer retention

California High School Equivalency Certificate – Mount San Antonio College (2026-02)