Ivana Arias

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well under pressure and adhere to strict deadlines.

Server at FLAPJACKS PANCAKES CABIN (2026-04 – Present)

• Guest welcoming
• Taking orders and running food
• Take payments

Front Desk Agent at SPRINGHILL SUITES BY MARRIOTT PIGEON FORGE (2023-10 – 2024-05)

• Checking in / Checking out
• Answer the phone / make reservations over the phone
• Empathy with the guest, good communication, and problem-solving.

Guest services over the phone and computer at WESTGATE RESORTS GATLINBURG (2023-06 – 2023-10)

• Answer phone calls, mail and messages with information about facility amenities.
• Listen to guest complaints with empathy and offer practical solutions to resolve issues quickly