Billing Specialist at OCHIN (2023-07 – Present)
- Posting checks and electronic payments
- Posting denial EOBs
- Calling insurance to update coverage for COB denials, verify claim status, appealing claims
- Appealing medical and dental claims
- Updating coverage
- Used Epic Release software
- Sent refund to ins via check and portal requests for overpayment
Billing Associate at OCHIN (2021-06 – 2023-07)
- Answer Spanish phone calls
- Mailing patients letters regarding their balance or insurance info missing
- Collecting payment over the phone
- Escalating issues to the clinic
- Applying discounts to visits
- Verifying ins and sending balance to ins if applicable
- Verifying claim status via phone call
Treatment Coordinator at Nashua Dentistry & Braces (2020-11 – 2021-04)
- Answer calls
- Collections
- Follow up on claims
- Multi task
- Translate
- Print route slips
- Present tx plans
- Confirm appointments
- Verify insurance
- Post on social media
- Eaglesoft Software
Medical Billing Coordinator at Orchard Medical Center (2020-03 – 2020-03)
- Post payments
- Make collections calls
- Follow up on AR
- Send statements to patients
- Follow up on claims
Patient coordinator at Kalil Dental Group (2018-05 – 2019-06)
- Focus on schedule
- Schedule patients
- answer inbound phone calls/ make outbound calls
- speak to patients about treatment plans
- collection
- insurance aging
- translate
Business Assistant at Plano Smile Design (2017-01 – 2018-05)
Efficient with Dentrix. Multitasking, presenting treatment plans, making collection calls, work with insurance aging, fit patients with their DISC type, posting payments, answer phones. When converting, following schedule guidelines. If converting to ortho, creating an ortho account. Making new patients active. Verifying insurance, making adjustments.
