Ivery Richardson

Serve as the primary point of contact for psychiatric and therapy patients, providing a welcoming and compassionate first impression while managing all aspects of the patient check-in and check-out process. Systematically organize, maintain, and secure a high volume of sensitive medical and psychiatric records, ensuring meticulous compliance with HIPAA and organizational privacy standards. Expertly manage complex appointment schedules for multiple physicians and nurse practitioners, handling rescheduling, cancellations, and appointment reminders with proactive time management.

Patient Service Associate at CMU Behavioral Medicine (2023-05 – Present)

• Serve as the primary point of contact for psychiatric and therapy patients, providing a welcoming and compassionate first impression while managing all aspects of the patient check-in and check-out process.
• Systematically organize, maintain, and secure a high volume of sensitive medical and psychiatric records, ensuring meticulous compliance with HIPAA and organizational privacy standards.
• Expertly manage complex appointment schedules for multiple physicians and nurse practitioners, handling rescheduling, cancellations, and appointment reminders with proactive time management.
• Process patient labs, handle prescription refill requests, and manage insurance verification and billing inquiries to ensure a seamless patient experience.
• Utilize EMR systems (Epic) to document patient interactions, upload diagnostic reports, and maintain accurate and up-to-date patient files.

Receptionist at Ascension St. Mary's (2018-04 – 2023-05)

• Managed a high-volume call center, specializing in responding to patient inquiries, dietary necessities, and special requests with empathy and precision.
• Coordinated with interdisciplinary teams, including doctors and nurses to ensure patient needs were communicated accurately and addressed promptly.
• Provided comprehensive administrative support, including appointment scheduling, patient registration, and documentation scanning, to enhance operational efficiency.
• Utilized the EMR system (Sunrise) to access and update patient records, ensuring smooth communication and data accuracy across departments.

Associate Degree in Nursing (ADN) – Delta College (2020-08)