Iving Pierre

Results-oriented IT specialist with a B.S. in Information Technology from Florida State University, and over four years of practical experience in enterprise system management, network infrastructure, and technical assistance. Proven ability to manage essential IT infrastructure, solve complex technical problems, and assist with data-driven decision-making. Eager to strengthen my expertise in business technology strategy, data analytics, and information systems management to generate effective organizational solutions.

Currently pursuing a M.S in Management Information Systems and Comptia Security + (Plus) certification to promote continuous learning.

Computer System Operator - The Florida Lottery - Tallahassee, Florida

(2025-07)

• Automate and streamline enterprise system operations using IBM Workload Scheduler and the TSM CLI, maintaining up-time for statewide lottery processing systems.
• Triage real-time system alerts in conjunction with internal teams and external vendors while adhering to SLA requirements.
• Coordinate disaster recovery planning, system performance monitoring, and continuity-of-operations simulations to increase organizational resilience.

IT Specialist - Legends/ASM Global - Tallahassee, Florida

(2025-06 - 2026-05)

• Executed deployment and connectivity of POS systems throughout high capacity venues serving 10,000+ attendees per event, achieving minimal system failures during live operations.
• Configured wiring and network switches suitable for secure, frequently utilized IT environments within firm event timelines.
• Delivered real-time onsite troubleshooting, resolving hardware and network issues to ensure uninterrupted service.

Research Assistant - Florida Department of Commerce - Tallahassee, Florida

(2024-01 - 2024-07)

• Processed and analyzed state and national labor market datasets in Excel to directly support workforce trend reports used in widespread briefings.
• Curated presentation-ready reports for economic initiatives, improving the team's data management flow and reducing turnaround time.

Venue Tech Supervisor - Legends Hospitality - Tallahassee, Florida

(2021-10 - 2023-10)

• Oversaw POS system performance across multiple university venues during live events by providing technical support, troubleshooting problems, and executing system maintenance.
• Performed post-event root cause analysis to identify network faults, leading to infrastructure improvements that reduced incident rates.
• Supported network configuration, wiring, and system installations as a part of IT infrastructure initiatives.

Master's of Science - Management Information Systems - Florida State University (2028-05)

Bachelor's of Science - Information Technology - Florida State University (2021-08 - 2025-05)