Ivis Cruz

Bilingual customer relations and sales professional with extensive experience managing client communications, scheduling, project coordination, follow-up processes, and consultative services in fast-paced environments. Strong background working directly with homeowners, vendors, scheduling teams, and internal departments to coordinate projects from consultation through completion. Highly organized, detail-oriented, and experienced using CRM systems, remote communication tools, and client management processes.

Seeking a remote Property Management Coordinator, Leasing Coordinator, Client Relations, or Transaction Coordinator position.

Design Consultant / Client Coordinator at Rockwood Shutters / Home Depot Services (2023-01 – Present)

• Coordinate consultations, measurements, scheduling, and customer follow-up for residential window treatment projects.
• Maintain communication between customers, installation teams, scheduling departments, and production teams.
• Manage client expectations, project updates, order revisions, and service-related concerns.
• Handle scheduling coordination, documentation, and contract-related follow-up.
• Provide bilingual customer support in English and Spanish.
• Maintain detailed client records and communication through CRM and internal systems.
• Resolve customer issues professionally while maintaining strong client relationships.

Licensed Insurance Agent – Medicare & Health Plans at Self-Employed / Independent Agent (2018-01 – Present)

• Assisted clients with plan selection, enrollment coordination, and customer education.
• Managed client documentation, follow-up communication, and appointment scheduling.
• Built long-term relationships through personalized customer service and consistent communication.
• Worked remotely and independently while maintaining organization and compliance standards.
• Provided bilingual support to English and Spanish-speaking clients.

Graphic Designer / Client Services Coordinator at Herrero and Sons Corp. (1999-01 – 2017-12)

• Managed customer projects from concept through final production.
• Coordinated directly with clients, vendors, and internal departments to ensure timely project completion.
• Handled scheduling, revisions, approvals, and production follow-up.
• Maintained organized records, documentation, and project files.
• Built strong long-term client relationships through communication and service.

Specialist in Graphic Design – Miami Dade College