Ivonne Gonzalez

Business Administration–Computer Information Systems student with hands-on experience in B2B sales, account support, customer service, team leadership, and student organization management. Experienced in Python, SQL, data analysis, and professional communication, with a strong focus on relationship building, problem-solving, and achieving team and client objectives.

Entry-Level Account Manager at Isabella Marketing Solutions (2026-05 – Present)

• Support assigned client accounts through professional customer communication and relationship building
• Conduct in-person B2B sales presentations and communicate products and services to prospective customers
• Assist with marketing and promotional campaigns supporting client acquisition and business objectives
• Track account performance and daily objectives while working toward established sales and client goals
• Collaborate with internal teams to meet client goals and develop foundational business development skills

Barista at Starbucks (2025-08 – 2026-04)

• Deliver customer service in a fast-paced environment while maintaining efficiency and service quality
• Manage cash transactions and maintain operational accuracy
• Collaborate with team members to achieve daily performance and operational goals

Shift Lead at Sonic Drive-In (2023-01 – 2025-08)

• Supervised daily operations, cash handling, and customer service activities
• Trained and onboarded new employees on operational procedures and service standards
• Led a team of 5 employees during high-volume business periods
• Resolved customer concerns while maintaining service quality and operational efficiency

B.S. in Business Administration – Computer Information Systems – California State Polytechnic University, Pomona (2028-05)