Iyanah Briggs

Dedicated healthcare professional with over 4 years of experience as a Patient Care Technician and 3 years of administration/reception experience, combining hands-on patient care with administrative support in a hospital setting. Skilled in assisting with activities of daily living, medication administration as a certified Medication Technician, maintaining accurate electronic medical records, coordinating patient care, and collaborating with multidisciplinary healthcare teams. Recognized for excellent communication, attention to detail, and a compassionate approach to patient-centered care.

American Heart

Association BLS Certified.

Patient Care Technician - ProMedica Bay Park Hospital

(2023-08 - 2026-01)

• Managed administrative tasks including maintaining patient records, updating electronic medical documentation, and ensuring compliance with hospital documentation standards.
• Supported efficient unit operations by answering multi-line phones, coordinating patient transportation, communicating with interdisciplinary teams, and assisting with admissions and discharges.
• Provided compassionate, patient-centered care by assisting patients with activities of daily living (ADLs), mobility, hygiene, and comfort.
• Obtained and documented vital signs, monitored patient conditions, and reported changes to the nursing team.
• Collaborated with nurses, physicians, and interdisciplinary teams to deliver safe, high-quality patient care

Direct support professional - Sunshine communities

(2026-02 - 2026-07)

• Administered medications safely and accurately in accordance with physician orders, facility policies, and state regulations as a certified Medication Technician.
• Assisted individuals with activities of daily living (ADLs), including bathing, dressing, grooming, meal preparation, and mobility.
• Maintained accurate medication administration records (MARs), documented daily progress notes, and reported changes in individuals' health or behavior to the appropriate team members.
• Monitored individuals for medication side effects, health concerns, and behavioral changes, promptly communicating observations to nursing staff and supervisors.

Barista / Cashier - Starbucks

(2022-09 - 2023-12)

• Prepared and served high-quality coffee, espresso beverages, teas, and specialty drinks while maintaining consistency and accuracy.
• Delivered friendly, efficient customer service in a fast-paced environment, creating a welcoming experience for guests.
• Operated the point-of-sale (POS) system, processed cash and card transactions, and balanced the cash drawer.
• Maintained cleanliness and organization of the café, including workstations, equipment, and dining areas, in compliance with health and safety standards.
• Restocked supplies, monitored inventory levels, and assisted with receiving and organizing deliveries.

Medication technician (Ohio)

BLS CERTIFICATION

FIRST AIDE CERTIFICATION