J C
Customer-focused Food & Beverage Service professional
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About
Customer-focused Bartender and Food & Beverage Service professional with 5+ years of experience delivering high-volume bar service, guest relations, and POS/cash handling in fast-paced restaurant and hospitality environments. California RBS certified with proven skill in responsible alcohol service, order accuracy, and team collaboration during peak service periods. Bilingual communicator (English/Spanish) known for building rapport with guests, resolving service issues, and maintaining accuracy under pressure.
Experience
Claims Representative Associate at Sentry Insurance (2021-06 – 2026-03)
- Delivered accurate, timely customer service by processing high volumes of claims while consistently meeting strict deadlines, demonstrating reliability under pressure that transfers directly to fast-paced bar and restaurant service.
- Built rapport and resolved disputes by collaborating with attorneys, claimants, and internal teams, applying strong conflict-resolution and guest-relations skills.
- Managed multiple concurrent tasks and competing priorities while maintaining accuracy and thoroughness, reflecting the multi-tasking demands of high-volume service.
Server / Bartender at Longhorn Steakhouse (2017-08 – 2020-03)
- Delivered high-volume bar and table service in a full-service steakhouse, managing guests per shift while maintaining accuracy, attentiveness, and a professional demeanor.
- Prepared and served alcoholic and non-alcoholic beverages in compliance with responsible alcohol service standards, ensuring guest safety and regulatory adherence.
- Collaborated with kitchen staff, floor servers, and management to coordinate seamless service during peak periods, contributing to improved table-turn efficiency.
- Operated POS systems to process food and beverage orders, handle cash/electronic transactions, and reconcile sales totals at shift close.
Server / Hostess at AMF Bowling (2014-05 – 2017-02)
- Delivered excellent customer service in a fast-paced entertainment and dining environment, contributing to positive guest satisfaction.
- Recommended menu items to guests, enhancing the dining experience and increasing restaurant sales.
- Verified patron identification to confirm compliance with minimum age requirements for alcohol service.
