J'Monica McCoy

Dedicated and customer-focused professional with excellent communication and problem-solving skills. Experienced in assisting customers by phone, email, and chat while maintaining a positive and professional attitude. Proficient in handling high-volume inquiries, resolving issues efficiently, and using computer systems in a remote work environment. Seeking a work-from-home customer service position where I can provide outstanding support and contribute to customer satisfaction.

Sales Representative - VXI Solutions - Remote

(2024-08 - 2026)

• Assisted customers by phone, email, and chat while maintaining high customer satisfaction.
• Resolved customer concerns efficiently and professionally.
• Documented customer interactions accurately in CRM systems.
• Processed orders, returns, and account updates.
• Met performance goals for quality, response time, and customer satisfaction.

Administrative Assistant - Franklin Collections / Customer Support - Tupelo, MS

(2022-05 - 2022-08)

• Responded to customer inquiries and scheduled appointments.
• Managed data entry and maintained accurate records.
• Handled confidential information with professionalism.
• Collaborated with team members to improve customer experiences.

High School Diploma - Tupelo High School Tupelo, MS

Phlebotomy Certification - Journey Medical Tupelo, MS