J Phuong

Leads enterprise software implementation, upgrade, and hosting engagements for public- and private-sector clients valued up to $1.7M, serving as a strategic technical advisor to ensure successful execution and long term scalability. Builds WBS, schedules, and governance frameworks across up to 5 concurrent enterprise engagements, managing multiple concurrent customer engagements while providing proactive guidance on best practices and risk mitigation. Manages resource forecasting, timesheet validation, and invoicing coordination for 18 consultants, establishing influential relationships with client stakeholders to support long term account value.

Project Manager at Total Resource Management (TRM) (Present)

• Leads enterprise software implementation, upgrade, and hosting engagements for public- and private-sector clients valued up to $1.7M, serving as a strategic technical advisor to ensure successful execution and long term scalability.
• Builds WBS, schedules, and governance frameworks across up to 5 concurrent enterprise engagements, managing multiple concurrent customer engagements while providing proactive guidance on best practices and risk mitigation.
• Manages resource forecasting, timesheet validation, and invoicing coordination for 18 consultants, establishing influential relationships with client stakeholders to support long term account value.
• Guides the Maximo Application Suite 9 upgrade and cloud hosting initiative, coordinating a SQL Server to Db2 database migration across 3 environments (dev, test, and production) in partnership with technical teams on platform configuration and integrations.
• Recovers inherited, under documented projects — including 2 in the past year — by identifying root causes, coordinating with technical teams on resolution, and reconstructing status and ownership within 2 weeks of takeover.

Project Manager at Corbeau Tech (2023-01 – 2025-12)

• Delivered website domain migrations and the Project Success Academy LMS, supporting a $1.3M closed deal through on time, on budget execution and articulating platform value to internal stakeholders.
• Reduced new hire ramp up time by up to 60% by leading cross functional onboarding programs across operations, marketing, sales, and education teams.
• Integrated 5 workflow and AI tools — ClickUp, Everhour, Apollo.io, Microsoft 365, and Copilot — into project and marketing operations, coordinating third party integrations and streamlining reporting and lead management.

Associate Project Manager / Coordinator at Frequencies Wireless (2020-01 – 2023-12)

• Resolved 10+ active site risks during cell tower deployments, cutting schedule slippage by 15% through fast tracking parallel critical path tasks and proactive issue prioritization.
• Tracked project budgets ranging $100K–$250K, monitoring expenses and using data driven analysis to maintain spend within 5% of forecast.

Bachelor of Science in Biology – University of Texas at Arlington