Jabulile Kubheka

I am a dedicated and results-driven professional with experience in store management, administration, and team leadership. I have strong organisational and operational skills, including inventory control, staff supervision, and customer service. I am adept at managing daily operations, maintaining compliance with company policies, and ensuring efficient workflow.

I possess excellent communication, problem-solving, and decision-making abilities, and I work well both independently and as part of a team. I am reliable, adaptable, and committed to delivering high-quality work while supporting business growth. I am eager to contribute my skills and experience to any organisation and continue developing professionally.

Branch Manager at Usave (Shoprite Group) (2012-04 – 2024-05)

• Overseeing the daily operations of the store to ensure smooth functioning
• Managing, supervising, and motivating store staff to achieve targets
• Monitoring sales performance and implementing strategies to improve profitability
• Ensuring excellent customer service and handling escalated customer issues
• Managing inventory levels, stock replenishment, and merchandising
• Preparing and analysing reports on sales, expenses, and staff performance
• Ensuring compliance with company policies, procedures, and safety regulations
• Planning staff schedules and approving leave requests

Administrative Manager at Usave (Shoprite Group) (2009-12 – 2014-03)

• Performing general clerical duties such as filing, photocopying, and scanning documents
• Answering phone calls, responding to emails, and managing correspondence
• Maintaining and updating records, spreadsheets, and databases
• Preparing reports, letters, and other administrative documents
• Assisting with staff schedules, attendance records, and leave management
• Supporting store management with daily administrative tasks
• Handling invoices, purchase orders, and basic bookkeeping tasks

Trainee Manager at Usave Shoprite (2008-04 – 2009-11)

• Assisting the Store Manager with daily store operations
• Supervising and supporting staff during shifts
• Ensuring shelves are fully stocked and neatly displayed
• Monitoring stock levels and assisting with stock ordering
• Overseeing receiving, pricing, and merchandising of goods
• Handling customer queries and resolving complaints professionally
• Ensuring compliance with company policies and procedures
• Monitoring cash handling and assisting with daily cash-ups

Cashier at Usave Shoprite (2004-08 – 2008-04)

• Handled cash, credit card, and voucher payments, maintaining accurate financial records
• Maintained clean, tidy and organised checkout areas
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice
• Calculated and provided accurate change to customers after transactions

National Senior Certificate – Kiriyatswane High School (2002)