Director of Wellness - Volante of Reno - Reno, NV
(2024-05)
- Provide leadership and oversight for resident wellness programs and healthcare operations.
- Support organizational mission, vision, and values through effective communication
- Develop and maintain positive relationships with residents, vendors, and community partners.
- Conduct resident assessments and determine appropriate levels of care.
- Create, update, and monitor individualized care plans to ensure quality services.
- Maintain accurate medical records and documentation in compliance with state regulations.
- Coordinate staff orientation, training, and continuing education programs.
- Monitor immunization records and ensure compliance with health and safety requirements.
- Oversee maintenance and proper functioning of healthcare equipment and supplies.
- Review incident reports, identify trends, and implement corrective action plans to reduce risk.
- Collaborate with interdisciplinary teams to improve resident outcomes and satisfaction.
- Assist with staffing coordination and operational planning.
Resident Care Director - Kiley Ranch Senior Living - Sparks, NV
(2022-09 - 2024-09)
- Directed daily resident care operations and ensured high-quality services for residents.
- Supervised, hired, trained, and evaluated a team of 27 employees.
- Coordinated communication between physicians, hospitals, families, and caregiving staff.
- Conducted resident assessments and developed individualized care plans.
- Managed medication coordination, prescription orders, and healthcare documentation.
- Maintained compliance with company policies, state regulations, and licensing requirements.
- Responded promptly to changes in resident conditions and coordinated interventions.
- Monitored staff performance and provided coaching and professional development.
- Assisted with scheduling, staffing, and workforce management activities.
- Promoted a positive work environment focused on teamwork and resident satisfaction.
Health Services Director - Stone Valley Assisted Living and Memory Care - Reno, NV
(2020-07 - 2021-07)
- Managed day-to-day healthcare and wellness operations for assisted living residents.
- Ensured compliance with state regulations, company policies, and healthcare standards.
- Coordinated staff training, onboarding, and educational programs.
- Maintained resident medical records and health documentation.
- Conducted routine audits to ensure quality assurance and regulatory compliance.
- Collaborated with healthcare providers, families, and staff to address resident needs.
- Assisted with budget management, inventory control, and operational planning.
- Implemented procedures to improve service quality and operational effectiveness.
Lead Resident Services Assistant / Med Tech - Atria Summit Ridge - Reno, NV
(2016-10 - 2019-07)
- Delivered exceptional customer service to residents, families, and visitors.
- Assisted residents with daily living activities while promoting dignity and independence.
- Administered medications and maintained accurate Medication Administration Records
- Coordinated communication with physicians, hospice agencies, providers, and families.
- Maintained confidential resident records and documentation.
- Assisted with staff scheduling and daily operational coordination.
- Supported new employee training and mentoring initiatives.
- Responded to resident concerns and helped resolve service-related issues.
- Ensured compliance with safety procedures and healthcare regulations
Logistics Dispatcher - Landstar Logistics - Reno, NV
(2014-05 - 2016)
- Scheduled and coordinated freight pickups and deliveries to ensure on-time service.
- Assigned loads to drivers and coordinated transportation based on route and equipment availability.
- Monitored shipment progress and provided real-time updates to customers, drivers, and carriers.
- Resolved delivery delays, scheduling conflicts, and transportation issues to maintain efficient operations.
- Maintained accurate dispatch records, load information, and shipping documentation.
- Communicated with customers, drivers, and operations teams to ensure smooth freight movement.
- Ensured compliance with company policies, transportation regulations, and safety requirements.
- Supported daily dispatch operations by prioritizing shipments and optimizing delivery schedules.
