Billing & Reimbursement Specialist II - Accredo Specialty Pharmacy Health Group - Memphis, TN
(2018-04 - 2021-04)
- Investigated commercial, Medicare, and Medicaid coverage, eligibility, medication reimbursement requirements, and patient financial responsibility.
- Reviewed prior authorization requirements and coordinated information with providers and insurance plans to support medication access.
- Performed coordination of benefits involving primary and secondary coverage and investigated claim rejections/denials to identify causes and resolution steps.
- Worked with manufacturer patient assistance and copay assistance programs to identify financial support options for eligible patients.
- Communicated with patients, providers, and payers regarding coverage, benefits, claims, copayments, and reimbursement issues; used AS400 for patient debits/credits and accurate billing workflows.
Legal Operations Senior Associate - Google Operations Center - Southaven, MS
(2021-04 - 2024-09)
- Processed high-volume requests and sensitive documentation while maintaining accuracy, confidentiality, compliance, and timely follow-through.
- Used CRM/business systems to maintain records, track requests, review documentation, and coordinate with cross-functional teams.
- Managed competing priorities in a fast-paced environment while maintaining consistent quality and productivity.
Certified Registered Dental Assistant / Office Manager - iSmile Family Dentistry, Inc. - Southaven, MS
(2013-02 - 2018)
- Verified commercial dental insurance coverage and eligibility; communicated benefits, copayments, deductibles, and financial responsibility to patients.
- Handled claims, reimbursement questions, coverage limitations, billing issues, and insurance communications while maintaining HIPAA-compliant patient records.
- Built patient/provider relationships through professional, empathetic communication and strong customer service.
Stocker / Lead Trainer - O’Reilly Auto Parts Distribution Center - Memphis, TN
(2025-11)
- Promoted to Lead Trainer; train employees on procedures and safety, support quality/accuracy, and cross-train in picking, cycle counting, and quality assurance.
Delivery Service Partner Driver — Part-Time - Vita Logistics LLC / Amazon - Memphis, TN
(2024)
- Complete high-volume deliveries with accuracy, dependable service, time management, and customer focus.
