Approved Annotator at Outlier AI (2025-11 – 2026-01)
- Trains an AI model by labelling data in text and video
- Simulates conversations between users and AI
- Multi-Model Training
- Evaluating the quality and accuracy of AI-generated responses
Approved Annotator at Project Hedgehog (2026-01 – 2026-06)
- Trains an AI model by labelling data in text and video
- Simulates conversations between users and AI
- Multi-Model Training
- Evaluating the quality and accuracy of AI-generated responses
Customer Service Associate at Walgreens (2020-09 – 2024-12)
- Delivered high-level customer service by addressing about 20+ inquiries per shift, resolving concerns, and maintaining professional communication.
- Assisted in daily store operations including cash handling of up to $1,000 per shift, organizing product displays, and properly managing stock.
- Supported and collaborated on in-store marketing campaigns, setting up seasonal displays and promotional signs to improve customer engagement and boosted item sales by 15%.
- Trained 5+ new team hires by providing hands-on training in policies, POS use, procedures, de-escalation techniques, and customer service standards, leading to faster onboarding and team consistency.
- Consistently met and exceeded performance benchmarks in productivity and customer satisfaction, leading to fair praise in customer responses.
Data Analytics Job Simulation at Deloitte Australia (2025-08 – 2025-08)
- Completed a Deloitte job simulation involving data analysis and forensic technology
- Created a data dashboard using Tableau
- Used Excel to classify data and draw business conclusions
Software Development Job Simulation at Datacom (2025-08 – 2025-08)
- Completed a simulation focussed on how the software development team at Datacom approaches their work
- Reviewed a web application and planned for future improvements
- Identified the root cause of bugs and implemented a fix to improve the application
Transaction Tax Consulting Job Simulation at Ryan, LLC (2025-08 – 2025-08)
- Completed a job simulation assisting in a project involving a long-time client with Ryan's Sales and Use Tax team.
- Performed an error analysis to identify whether the client made any overpayments or underpayments of tax in the last quarter on their purchase transactions.
- Evaluated a recovery opportunity for the client and presented findings to the team.
Product Management Job Simulation at Electronic Arts (2025-08 – 2025-08)
- Completed a job simulation where I developed a solid understanding of different KPIs, and selected the most appropriate KPIs for measuring and assessing specific business problems related to a strategy RPG mobile game.
- Demonstrated my knowledge of key performance indicators within the video game industry.
- Broke down tasks for creating a data-driven video game presentation.
Teller Job Simulation at Wells Fargo Bank (2025-08 – 2025-08)
- Completed a job simulation focused on fraud prevention and customer service as a Wells Fargo Bank Teller.
- Applied security protocols to verify customer transactions, detect fraudulent activity, and escalate concerns appropriately.
- Communicated professionally with customers while balancing efficiency, compliance, and risk management.
- Documented suspicious transactions in a formal escalation report to supervisors and the fraud prevention team.
Cloud Platform Job Simulation at Verizon (2025-11 – 2025-11)
- Completed a job simulation involving building a hypothetical new VPN product for Verizon's Cloud Computing team.
- Used command line Python to test whether Verizon's VPN met the cloud-native traits, i.e. redundancy, resiliency and least-privilege.
- Researched approaches to achieve application security and communicated insights in a PowerPoint Presentation.
Software Engineering Job Simulation at Wells Fargo (2025-11 – 2025-11)
- Understood relevant requirements for building a system to manage financial portfolios
- Figured out what data the system needed to keep track of drafted a visual representation of the data as an entity relationship diagram (ERD)
- Used the IntelliJ developer application to implement the ERD and published it to GitHub
