Jack McDonald

Cyber Security Specialist

Talent

Mesquite, TX 75181Member since June 26, 2026

TCP/IPHTTP(S)VPN configurationDNS protocolsFirewallsOSI ModelCybersecurity GovernanceMITRE ATT&CKNISTWindows 10/11macOSActive DirectoryWindows 365CIA TriadFirewallSplunkCyber Kill ChainEnterprise level AV SupportSIEM conceptsTicket-Based SupportSLAsLinux System AdministrationKaliWindows AdministrationThreat HuntingVulnerability AssessmentIncident ResponseCisco CyberOpsEthical HackingPenetration Testing

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TCP/IPHTTP(S)VPN configurationDNS protocolsFirewalls

About

Detail-oriented U.S.

Air Force

Veteran and Summa Cum Laude IT professional with extensive experience providing high-quality technical support in mission-critical environments. Adept at managing high volumes of hardware/software troubleshooting requests while maintaining a strong customer service focus and ensuring 100% system availability. Committed to continuous improvement, collaboration, and safeguarding critical infrastructure.

Experience

Resource Management Administrator - Netsync Network Solutions

(2026-03)

Monitor and manage inbound ticket systems, acting as a key liaison between vendors, administrators, and technicians to ensure timely resolution of issues.

Re-imaged 100+ Laptops (HP/Apple/Microsoft/Dell) to maintain operational readiness and support seamless transitions for diverse end-users.
Restructured inventory systems to increase tracking efficiency by 20%, supporting the broader team's goal of reliability and asset governance.
Assisted local ISD in computer support efforts to ensure seamless transition for teachers

Senior Fleet Safety Manager - Stevens Transport

(2021-06 - 2026-01)

Collaborated on technology integrations, defining workflows that led to a 27% decrease in major incidents.
Performed audits to ensure system access compliance and adherence to governance standards.
Provided first-line technical support for 2,000+ users, resolving complex access and software usage issues.

Logistics & Asset Coordinator - Kellogg, Brown, and Root (KBR)

(2017-08 - 2017-12)

Maintained 100% accuracy for $350 million in government assets within digital inventory systems.
Conducted daily audits of digital records to ensure data accuracy, regulatory compliance, and system integrity.

Weather Observer - Kellogg, Brown, and Root (KBR)

(2016-08 - 2017-08)

Utilized specialized software and satellite imaging tools to monitor environmental conditions and generate digital reports.
Briefed department heads on operational impacts, ensuring safety and mission continuity.

Senior Operations Manager / Advanced Weather Manager - United States Air Force

(2007-02 - 2016-06)

Led operations in fast-paced environments, ensuring 100% system availability for communications hardware.
Diagnosed and troubleshot meteorological instrumentation and communications hardware to maintain operational readiness.
Facilitated comprehensive shift reviews and handovers to ensure continuity of mission-critical support.