Jack's Threads E-Commerce Shop (Self-Employed) | Tucson, AZ
Owner and Operator | Sep 2018 - Present
- Led strategic purchasing and inventory management, conducted comprehensive price analysis, and engaged with clients both locally and online, ensuring smooth operations and high client satisfaction.
- Generated over $100,000 in sales while maintaining a consistently high gross profit margin of 40%.
- Cultivated strong customer relationships, achieving a Five-Star seller rating with over 150 positive reviews through exceptional client service and conflict resolution.
Genius Avenue | Tucson, AZ
Client Operations Team Lead | Dec 2023 – Feb 2025
- Managed client communication as the primary point of contact, ensuring seamless alignment of services with client objectives and proactively addressing concerns to enhance satisfaction.
- Supervised and mentored a team of 3 Client Service Specialists and 3 Billing Team Members, fostering collaboration and ensuring high-quality service delivery.
- Enhanced project efficiency by coordinating in-office and remote teams, managing time, budget, and resources to ensure timely delivery across multiple high-stakes projects.
- Transformed data analysis processes by developing Power BI dashboards and Salesforce reporting standards, reducing manual data analysis by 50% and providing actionable business insights.
- Facilitated high-impact client meetings with cross-functional teams, reviewing progress, identifying strategic opportunities, and presenting KPIs to enhance transparency and strengthen client relationships.
Client Service Specialist | Feb 2023 – Dec 2023
- Acted as the primary liaison for diverse clients, expertly managing expectations, deliverables, and communications to guarantee successful project outcomes and enhance client relationships.
- Managed a high-volume caseload of up to 120 cases weekly, consistently achieving a 95% closure rate within established Service Level Agreements (SLAs).
- Maintained client web pages using HTML, ensuring content accuracy and functionality.
- Collaborated closely with the Billing Team to ensure accurate payment entry and invoice processing using QuickBooks Desktop.
Arizona Inn | Tucson, AZ
Banquet Captain, Bartender, Lead Server | Sep 2017 – Feb 2022
- Delivered exceptional service in a 4-Diamond rated dining environment, catering to high-profile guests, including government officials and foreign dignitaries.
- Expertly managed and coordinated events ranging from 10 to 250 attendees, supervising teams of up to six members.
- Provided personalized dining experiences through comprehensive menu knowledge and attentive customer service.
