Jack Moran

Dynamic Client Operations Leader with entrepreneurial experience and a proven track record of driving client satisfaction through strategic communication and data-driven insights. Demonstrated history of elevating service quality by managing high-volume client portfolios, implementing transformative business intelligence solutions, and leading cross-functional teams to deliver exceptional results across diverse business environments.

Jack's Threads E-Commerce Shop (Self-Employed) | Tucson, AZ

Owner and Operator | Sep 2018 - Present

• Led strategic purchasing and inventory management, conducted comprehensive price analysis, and engaged with clients both locally and online, ensuring smooth operations and high client satisfaction.
• Generated over $100,000 in sales while maintaining a consistently high gross profit margin of 40%.
• Cultivated strong customer relationships, achieving a Five-Star seller rating with over 150 positive reviews through exceptional client service and conflict resolution.

Client Operations Team Lead | Dec 2023 – Feb 2025

• Managed client communication as the primary point of contact, ensuring seamless alignment of services with client objectives and proactively addressing concerns to enhance satisfaction.
• Supervised and mentored a team of 3 Client Service Specialists and 3 Billing Team Members, fostering collaboration and ensuring high-quality service delivery.
• Enhanced project efficiency by coordinating in-office and remote teams, managing time, budget, and resources to ensure timely delivery across multiple high-stakes projects.
• Transformed data analysis processes by developing Power BI dashboards and Salesforce reporting standards, reducing manual data analysis by 50% and providing actionable business insights.
• Facilitated high-impact client meetings with cross-functional teams, reviewing progress, identifying strategic opportunities, and presenting KPIs to enhance transparency and strengthen client relationships.

• Acted as the primary liaison for diverse clients, expertly managing expectations, deliverables, and communications to guarantee successful project outcomes and enhance client relationships.
• Managed a high-volume caseload of up to 120 cases weekly, consistently achieving a 95% closure rate within established Service Level Agreements (SLAs).
• Maintained client web pages using HTML, ensuring content accuracy and functionality.
• Collaborated closely with the Billing Team to ensure accurate payment entry and invoice processing using QuickBooks Desktop.

Banquet Captain, Bartender, Lead Server | Sep 2017 – Feb 2022

• Delivered exceptional service in a 4-Diamond rated dining environment, catering to high-profile guests, including government officials and foreign dignitaries.
• Expertly managed and coordinated events ranging from 10 to 250 attendees, supervising teams of up to six members.
• Provided personalized dining experiences through comprehensive menu knowledge and attentive customer service.

University of Arizona | Tucson, AZ | Aug 2016 – Dec 2022

Bachelor of Science – Business Administration

Pima Community College | Tucson, AZ | Jan 2019 – Dec 2021

Associate of Business Administration