Manager/Director/Professional
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Results driven and motivated customer service enthusiast with extensive training and experience in hospitality principles in high pressure, fast paced environments. Self-starter with strong leadership skills. Ethical professional skilled in creative problem solving, training, and developing customer-centric teams, while promoting brand loyalty.
Quickly adaptable to learning new skills. Detail oriented with exceptional instincts for meeting high expectations and delivering service standards. Skilled in all aspects of hotel operations as well as bank management, food management, retail operations and higher education.
Professional Banking - 2020-2023
Hospitality - 2015-2020
Retail - 2015
Higher Education - 1993-2014
Indiana Wesleyan University, Bachelor Degree in Business Administration/Management, 3.74 GPA Grad 2008
