Software Engineer/QA Analyst - IQNavigator/Beeline, Inc. - Centennial USA
(2008-04)
- Primary quality analyst for integration, financial and reporting modules of IQN and Beeline VMS.
- Analyzed customer-specific setup from sourcing to invoicing, identifying misconfigurations and recommending targeted solutions.
- Evaluated invoice delivery and ensured solution compliance with client invoice specifications.
- Streamlined invoice processing and reconciliations, enhancing overall efficiency in financial operations.
- Designed and executed comprehensive test plans and scenarios, ensuring high-quality software releases.
- Documented and tracked software defects, collaborating with development teams to resolve issues.
- Performed regression testing, ensuring stability of product functionality after system updates.
- Executed manual test cases and ran automated test suites within system limitations.
- Conducted compatibility tests on software and network environments, identifying key performance issues.
Store Associate - The Container Store - Lone Tree USA
(2020-09 - 2026-01)
- Welcome customers into the store
- Direct customers to merchandise
- Return all store items to correct fixtures and shelves
- Ensure items were sized correctly and well organized
- Handle cash, credit card and gift card transactions at point of sale
- Ensure assigned areas were always clean
- All other duties as assigned
Store Associate - Stein Mart, Inc. - Denver USA
(2013-11 - 2020-08)
- Welcome customers into the store
- Make sure the ladies department was well organized and presentable
- Returned all clothing items to correct fixtures and shelves
- Ensure items were sized correctly and well organized
- Ensure assigned areas were always clean
- All other duties as assigned
Customer Accounting Invoicing Analyst - IQNavigator, Inc. - Centennial USA
(2004-06 - 2008-03)
- Prepared billing invoices for contingent workers
- Analyze customer issues to determine root cause and resolve discrepancies through detailed research.
- Collaborated with customer accounting to effectively address and resolve billing and invoicing issues.
- Manage all escalations through to resolution engaging the client and manager
- Prioritized and effectively managed multiple tasks with attention to detail
- Configured accounts in the VMS systems
- Created amendments, as needed
Customer Care Team Lead - Metrocall - Denver USA
(1990-02 - 2004-12)
- Built a professional rapport and maintained on-going contact and communication with the client to ensure all needs were met satisfactorily.
- Led team to enhance customer service delivery and satisfaction.
- Performed root cause analysis to problem solve
- Led customer care team, managing daily activities to enhance response times.
- Managed daily operations to ensure efficient call-handling processes.
- Trained staff in effective communication and problem-solving techniques.
- Trained employees and generated reports to monitor sales trends, service features, and new acquisitions.
