Management Analyst - DFMWR - Fort Sam Houston, TX
(2024-12)
Action officer providing analytical, administrative, and operational support to headquarters-level programs, including Morale, Welfare, and Recreation (MWR) systems that interface with child, youth, and family services.
- Conduct financial and performance reviews to evaluate compliance with established standards, internal controls, and regulatory requirements; identify deficiencies and recommend corrective actions.
- Develop benchmarks, performance metrics, and process improvement strategies to enhance program efficiency and service delivery.
- Prepare formal reports, information papers, and briefing materials for leadership decision-making.
- Provide guidance to program managers on proper financial reporting procedures and internal control compliance.
- Utilize Microsoft Word, Excel, and PowerPoint to produce analytical products, presentations, and operational documents.
Unit Secretary - U.S. Army - Fort Sam Houston, TX
(2019-07 - 2023-12)
- Ensured program compliance with regulations, policies, and Director-level guidance across a multi-state network.
- Established and managed key administrative programs including credit card management, supply operations, key control, training coordination, and hand receipt programs.
- Advised senior leaders (Network Director, Chief of Staff, Assistant Directors) on policy interpretation and procedural implementation.
- Served as a network-level credit card purchaser and administrative program coordinator.
Lead Administrative Assistant - Child and Youth Services - Fort Polk, LA
(2018-08 - 2019-07)
Oversees the administrative management of the reception area of a CYS Program.
- Receives children, youth, parents, and other visitors in a courteous manner. Answers main telephone, ascertain nature of call and direct caller to appropriate staff takes a message or personally provides desired information. Provides customer service expected in a "First Choice" organization.
- Utilizes Child and Youth Management System (CYMS) to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements.
- Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the CYS program.
- Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel.
- Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation. Refers to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling.
- Maintains records, files, statistical data, and suspense system. Initiates Civilian Personnel actions and helps track background clearance checks. Assists in maintaining leave records, and time and attendance records. Prepares invoices, supply and equipment requests. Uses E-Mail to send and retrieve messages.
- Understands and articulates policies relating to patron fees, waiting lists and program events. Coordinates vacancies and reservations for the hourly care program as required. Works cooperatively with Resource and Referral to track program vacancies and occupancy rates as required.
- Ensures risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed.
- Monitors supplies and resources. Orders office supplies. Assists in facility key control.
Administrative Assistant - Parent Central Services (CYSS) - Caserma Ederle, VI Italy
(2013-01 - 2015-04)
One of three staff to register around 2,000 eligible children annually for child care services, quickly, efficiently, and professionally, while adhering to regulations specified, CYS policies. Enroll military and Army-affiliated families into variety of CYS programs such as childcare, sports, and extracurricular activities. Refer to other military and local agencies and social service organizations such as EFMP, New Parent Support, Army Emergency Relief, Employment Readiness, Volunteer Corps, and other child care options.
- Schedule appointments and maintain an appointment book to ensure quality time for each customer.
- Add to and maintain Child Youth Management System (CYMS) database as well as maintain a hard copy paper file.
- Utilize Microsoft Office programs including, Word, Excel, Outlook, and create reports to brief directors and other staff.
- Perform basic arithmetic operations while balancing a daily cash drawer, retrieve deposit receipts.
- Perform extensive administrative duties with high regard of accuracy and efficiency.
- Oversee CYS waiting-list and place children based on priority and availability.
- Proofread paperwork and reports for grammar, spelling, capitalization, and punctuation, then disseminate to child development centers.
- Worked closely with the Army Public Health Nurse regarding children with special needs to ensure proper completion of medical forms and accommodation for care.
- Entering special needs information into CYMS in the proper area to ensure all users have available access to pertinent information regarding the health of each child.
- Conduct in/out processing operations.
- Communicate in writing and orally to provide excellent customer service and relationship skills in a fast paced environment.
- Able to type 40 WPM
Military Police Office - U.S. Army - El Paso, TX
(2007-01 - 2012-01)
Military Police are there to serve, protect, and defend. Maintain, follow, and enforce military laws and regulations on instillations.
- Respond to all emergencies, maintain a positive relationship and utilize IPC skills with every encounter.
- Be able to set an example and be a good leader.
- Conduct routine security patrols, assist individuals when needed, maintain positive control in a variety of intense situations.
- Ensure the safety of others around you.
- Accomplish tasks laid before you, both written and verbal.
- Be able to properly maintain paperwork for each shift. This paperwork would include a daily log where meticulous details are required about every interaction, along with a time stamp.
- Logs maintain and record defects to patrol vehicles, and any gear that is issued to you.
- If any citations are issued, or cases are opened, the proper Army regulated documents are required to be filled out.
- Witness statements must be filled out with as much detail as possible and signed per set standard.
- Once a shift is over, a patrol must input any information collected during the shift into the automated system.
