Jaco Liebenberg

Experienced and dependable IT Technician with extensive hands-on experience across enterprise, port, and field service environments. Proven ability to support, maintain, and improve IT infrastructure, ensuring system availability, security, and performance. Highly skilled in troubleshooting hardware, software, and network issues with a strong attention to detail.

Adept at working with end users, management, and third-party service providers, translating technical concepts into clear, practical solutions. Committed to continuous learning and delivering reliable, efficient IT services aligned with business needs.

Lead Systems Technician at Oynetec (2020-07 – 2026-07)

• Maintain and support system interfaces, databases, hardware, software, and backup environments.
• Diagnose and resolve hardware, network, and software faults, including component replacement and system reconfiguration.
• Provide reliable remote support, resolving approximately 95% of incidents without on-site intervention.
• Compile detailed technical and operational reports to support business and compliance requirements.
• Engage directly with clients to ensure consistent service delivery and customer satisfaction.
• Certified ICS Radar Technician responsible for supporting and maintaining radar systems.

Desktop Analyst at Transnet National Ports Authority (2019-06 – 2020-06)

• Ensured high availability and uptime of servers and critical systems.
• Performed Active Directory administration and user management.
• Managed backup and recovery of user data across laptops and mobile devices.
• Delivered technical support for hardware, software, and network-related issues.
• Coordinated procurement, repairs, and replacement of ICT equipment.
• Installed and supported network printers and plotters, including consumable management.
• Maintained LAN, WAN, Wi-Fi, and 3G connectivity, including APN configuration.
• Assisted with project management for port network infrastructure upgrades.
• Provided first-line support to third-party vendors including VTS, BCX, and T-Systems.
• Maintained accurate ICT asset and equipment registers.

Field Service Engineer at SJS Consulting (2017-03 – 2019-05)

• Supported server environments and ensured uptime of critical systems.
• Performed Active Directory maintenance and user support.
• Managed data backups for laptops and mobile devices.
• Delivered on-site and remote technical support across hardware, software, and networking.
• Handled procurement and coordination of repairs and ICT equipment replacements.
• Installed and supported printers, plotters, and network infrastructure.
• Supported LAN, WAN, Wi-Fi, and mobile connectivity solutions.
• Assisted with infrastructure upgrade projects and vendor coordination.

IT Support Engineer at Network Alliance (2010-05 – 2016-10)

• Provided remote and on-site IT support to over 140 retail stores nationwide.
• Diagnosed and resolved hardware, software, and network issues using structured troubleshooting processes.
• Logged and tracked support requests to ensure efficient resolution and service continuity.
• Assisted developers by identifying system errors and supporting solution implementation.
• Supported SQL databases and retail warehouse systems.
• Performed network installations and ongoing support.

Advanced Diploma in Information Resource Management – University of South Africa (2025-10)

Diploma in Information Technology – University of South Africa (2022-10)