Jacob Boudreau
Software Development
Talent
Rochester, City of Rochester, MonroeMember since January 4, 2024
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About
A fast learner ready to apply my knowledge, skills, and experience. Eager to contribute to innovative projects, collaborate with teams, and continuously enhance technical expertise while making valuable contributions to the growth and success of a dynamic software development organization.
Experience
University of Rochester Medical Center, IT Service Desk
October 2022 - Present
• Field calls from users and provide support for a wide variety of applications.- Efficiently gather information and either find a solution or triage to the correct team while providing professional customer service.
Maine General, IT Analyst
May 2021 - August 2022
• Supported multiple applications. This included completing tickets submitted by users, regular maintenance, and software upgrades. •Worked with multiple teams to ensure systems were integrated properly.- Edited and maintained SQL reports.
University of Maine at Augusta, Client Technology Specialist
June 2020- May 2021
• Installed Equipment to facilitate remote learning (Ceiling microphones, cameras, etc…)
• Lead project to add a Chatbot to the university’s website.
Education
B.S. Computer Science University of Maine
