Jacob Holmes

Customer service and sales professional with 4+ years of experience in call center and customer-facing roles. Used to handling high call volumes, resolving customer issues, and helping customers find the right solutions. Known for staying organized, communicating clearly, and keeping a calm approach in fast-paced environments.

Account Executive - FedEx

(2024-10 - 2026-03)

• Reached out to past and current customers to offer updated services and pricing.
• Helped retain customers by understanding their needs and offering better options.
• Kept records updated in Salesforce.
• Worked toward team sales and retention goals.

Customer Service Representative - Maximus

(2023-10 - 2024-09)

• Handled inbound calls and helped customers with questions and issues.
• Followed company processes while adjusting to different situations when needed.
• Documented all customer interactions accurately within CRM systems to support follow-up and resolution.
• Communicated clearly and professionally with customers.
• Documented interactions for follow-up and tracking.
• Worked in a fast-paced environment with daily performance targets.

Appointment Setter - Weed Man

(2022-04 - 2023-09)

• Scheduled service appointments based on customer needs.
• Managed a high volume of inbound calls.
• Entered detailed notes into HubSpot CRM.
• Maintained good customer service standards during every interaction.
• Followed company guidelines while meeting daily goals.

Bachelor's - Business Administration - The University of Texas at Dallas