Jacob J. Sandoval

I have a proven dependable, organized, thorough, and excellent work ethic. An active listener; maintain up-keep on a wide variety of computers, printers, scanners, troubleshooting a wide range of software and hardware problems Configuring software and hardware to industry standards. Upgrade hardware and computer drives. Install software and keep it updated. Demonstrate excellent phone support and documentation skills.

Inventory Specialist - Walgreens Inc.

(2022-12 - 2026-02)

• Keeping track of all incoming and outgoing shipments
• Adding or deleting from inventory counts
• Taking multiple product counts in store inventory as well as Pharmacy inventory and submitting them to the system to cross-reference against what is in the system
• Stocking product on the store and pharmacy floors and taking expired products off the shelves making sure that products are nicely displayed
• Setting up Seasonal holiday displays that will grab the customers curiosity and make there shopping experience great

Technical Support Agent - IBM @ Artech

(2018-11 - 2022-08)

• Taking in Laptops to be replaced by New Lenovo Think Pad
• Imaging new laptops, putting all the necessary OS, applications according to user and department
• Adding the users account information and setting up Network Password
• Delivering Laptop to specific user and taking the old one to inventory
• Setting up a Lenovo Dock to support laptop
• Keeping intake and outgoing inventory list for department device verification

Tech Support Agent Tier 1&2 - Pearson Vue Testing

(2018-06 - 2018-10)

• Taking incoming calls from Students and or Faculty members that might have questions with instructions on how to set up online testing software
• Confirming that their computer meets minimum required standards
• Troubleshooting issues that these end-users may have pertaining to Pearson Vue Testing Software's

Enterprise Service Desk Analyst - ASMR @ Veteran Administration

(2017-03 - 2018-11)

• Taking calls and responding to emails from End-Users with break-fix issues
• Troubleshooting the issue or documenting it for submittal to upper tier hierarchy, based on location, affecting patient care, and urgency of need for certain users throughout the VA System

NSD Region 6 Analyst - ACET @ Veteran Administration

(2014-12 - 2017-03)

Adams Communication Engineering and Technology, taking incoming calls from VA employees and management staff, with computer and network support issues: both software and hardware relevance.

• Remotely connecting to end user's PC to troubleshoot and repair their issue
• Password resets and configuration issues
• Documenting all calls, routing tickets to the relevant help desk to resolve customer issues

Helpdesk Agent - Western Governors University

(2013-02 - 2014-05)

• Taking incoming calls from students and faculty concerning their issues: both software and hardware relevance
• Remotely connecting to end user's PC to troubleshoot and repair their issues
• Documenting all calls, and the work performed thereof

Bench Tech & Sales - Laptop X-change

(2012-01 - 2013-01)

• Providing customer support through expert troubleshooting skills and diagnosis to properly repair and or upgrade customer's computers
• Selling products that would enhance the customer's computer experience

Customer Services for DirecTV - Convergys

(2011-08 - 2011-12)

• Taking incoming calls to provide excellent customer support through assisting customers with the issues they have per their account
• Trying to give the customer the best experience possible for their DirecTV account

Bench Tech - Computer Bytes

(2011-01 - 2011-08)

• Providing customer support through expert troubleshooting skills and diagnosis to properly repair and or upgrade customer's computers
• Selling products that would enhance the customer's computer experience

Network Systems Administration - ITT-Technical Institute (2013-06 - 2014-03)

A+ Certification - Salt Lake Community College (2009-03 - 2009-12)

Diploma - Granite High School (1979)