Jacob Morales

Offer best in class service to our members through prompt, efficient, courteous, and professional interactions. Act as a Subject Matter Expert in our products and services offerings, and in our new accounts and consumer lending processes. Build our members' financial health through conducting thorough consumer loan, home loan, and new account interviews using available tools to uncover financial needs and submit applications as needed.

Member Solutions Specialist (Personal Banker) - Patelco Credit Union

(2021-01)

• Offer best in class service to our members through prompt, efficient, courteous, and professional interactions.
• Act as a Subject Matter Expert in our products and services offerings, and in our new accounts and consumer lending processes.
• Build our members' financial health through conducting thorough consumer loan, home loan, and new account interviews using available tools to uncover financial needs and submit applications as needed.
• Engage members in an in-depth financial health evaluation using available tools to recommend and open appropriate products and services.
• Support community relationships and partner with businesses within the community.
• Assist members with complex financial transactions and accounts and ensure their needs are met through proactive follow up and resolution.
• Advise our members in the areas of debt management, credit advancement, mortgages, and overall financial well-being.
• Adopt new and existing tools that will enhance the member experience and consultation process.
• Advocate member adoption of new technology, campaigns, promotions, and digital products.
• Connect our members with experts in Financial Services (investments), Home Loans, and Insurance to assess known and unknown needs that will help our members achieve financial freedom.
• Be a resource to train new and existing team members as needed
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
• Other duties as assigned.

Member Service Representative - CEFCU Credit Union

(2019-01 - 2020-12)

• Offer best in class service to our members through prompt, efficient, courteous, and professional interactions.
• Assess member needs while processing transactions (including cash handling) and provide education and recommendations on products and services that improve their financial health.
• Build relationships with members through effective listening, interviewing, and communication skills to identify products and services that benefit their financial wellbeing.
• Open accounts and submit simple consumer loan applications for new and existing members after conducting a thorough needs assessment to determine the appropriate product(s) or service(s) that help them achieve financial freedom
• Connect with new and existing members via follow up activities, including outbound calls and which can include community engagement events.
• Partner with branch leadership to maintain operational integrity while mitigating risk, per the standards of the organization.
• Work cross functionally across the organization to assess, handle, and follow through with complex account inquiries, transactions, or member concerns.
• Adopt new and existing tools that will enhance the member experience and consultation process.
• Exercise informed judgement as appropriate to accommodate members.
• Be a resource to train new and existing team members as appropriate.
• Advocate member adoption of new technology, campaigns, promotions and digital products.
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
• Other duties as assigned.

Office Assistance - Awender Chiropractic

(2014-01 - 2019-12)

• I provide clients/patients with assistance to complete injury claim forms, insurance Claim forms.
• I conduct Intake with clients/patients and take elicit and obtain personal and financial information from clients/patients.
• I maintained office and confirmed appointments to patients to see if they want to cancel change their appointments.
• I get the patient reports prepared them for doctor's review, assisted doctors with patient x-rays and therapy.
• I collected payments from patients and processes accounts payable and receivable.
• Managed all the financial transactions, payment collections, credit transactions, and entered data into computer system.

Head Cashier - CVS Caremark - San Jose, CA

(2012-08 - 2014-01)

• Head Cashiers are responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations.
• This is achieved by ensuring the efficient operation of the registers, influencing and supporting the
• Cashier team, expediting price checks and identifying high shrink items.

Clerical Assistant - Disabilities Support Program (DSP), Evergreen Valley College - San Jose, CA

(2010-08 - 2012-05)

• Scheduled appointments using the SARS-GRID scheduling system for the counselor, coordinator, specialists and tutors
• Answered phones, took accurate messages, transferred calls to other departments and gave out accurate information regarding programs and services
• Pulled and filed student files
• Processed intake forms and answered questions
• Assisted with a variety of program events, including: set-up, take down, etc.

Associate of Science - Business Information Systems - Information Processing Specialist - Evergreen Valley College (2010-01)

Certificate of Specialization - BIS/Computer Systems Assistant - Evergreen Valley College (2010-01)

Certificate of Specialization - BIS/Computer Applications Specialist - Evergreen Valley College (2010-01)