Jacob Ortiz

Provide community-based case management services to support clients in meeting mental health, medical, housing, and social-service needs. Conduct brief clinical check-ins, needs assessments, and functional evaluations to determine appropriate referrals and levels of support. Utilize motivational interviewing, supportive counseling, and engagement strategies to help clients participate in treatment and access resources.

Case Manager - Crystal Counseling - 6609 Blanco Rd, Ste 365

(2024-07)

• Provide community-based case management services to support clients in meeting mental health, medical, housing, and social-service needs.
• Conduct brief clinical check-ins, needs assessments, and functional evaluations to determine appropriate referrals and levels of support.
• Utilize motivational interviewing, supportive counseling, and engagement strategies to help clients participate in treatment and access resources.
• Collaborate with community agencies, including housing programs, medical providers, social services, and benefits offices, to coordinate client care.
• Deliver psychoeducation on coping skills, treatment goals, medication adherence, appointment follow-through, and community resource navigation.
• Assist clients with scheduling, transportation coordination, obtaining documentation, and connecting to social, recreational, and vocational supports.
• Accurately document case-management interventions, referrals, and client progress in the electronic health record (EHR).

Mobile Rapid Response Crisis Team - Sound Health - 16305 NE 87Th St, Redmond, WA, 98052

(2025-07 - 2026-03)

• Provide on-site, community-based mental health crisis intervention for individuals experiencing acute psychiatric episodes.
• Conduct suicide risk assessments, mental status exams, and brief clinical evaluations to determine client needs and risk levels.
• Utilize de-escalation techniques and motivational interviewing to engage individuals in voluntary treatment.
• Collaborate with law enforcement, EMS, and community partners to coordinate trauma-informed responses.
• Deliver psychoeducation and safety planning in the field to clients and families, often in homes, shelters, or public spaces.
• Accurately document interventions and clinical decisions in real time using electronic health records (EHR).

Clinician - Telecare King County Program for Assertive Community Treatment (PACT) - 1101 Andover Park W, Tukwila, WA 98188

(2024-05 - 2025-07)

• Intensive, community-based mental health services to individuals with severe mental health conditions.
• Conduct thorough assessments to identify mental health disorders and develop personalized treatment plans.
• Deliver direct services, such as individual therapy, crisis intervention, and psychoeducation, in clients' homes or other community settings.
• Assist clients with daily living skills, including medication management, personal hygiene, budgeting, and meal preparation.
• Maintain comprehensive documentation of assessments, treatment plans, and progress notes to ensure compliance with agency policies for 20+ clients.
• Facilitated improved mental health outcomes, increasing client independence and social integration by 28% over 6 months.
• Empowered clients to achieve self-advocacy and develop daily living skills, resulting in a 34% increase in self-sufficiency.

Correctional Mental Health Counselor - Department of Corrections - 16550 177th Ave SE, Monroe, WA 98272

(2023-08 - 2024-03)

• Provide mental health counseling for incarcerated individuals experiencing mental health disorders and behaviors.
• Conduct one-on-one therapy sessions, facilitate group programming sessions, and respond to crises as they arise.
• Perform case management duties, including documentation, treatment planning, and coordination of care.
• Conduct assessments such as suicide risk assessments, tier-placement evaluations, and the use of specific items and scales to measure behaviors exhibited by incarcerated individuals.
• By providing tailored treatment and crisis intervention, help improve mental health outcomes for incarcerated individuals, facilitating their rehabilitation and reintegration into society.
• Through effective treatment planning and risk management, contribute to reducing the risk of recidivism and promoting long-term stability and social reintegration.
• Ensure proper documentation and assessments that support continuity of care and adherence to legal and ethical standards.
• Prevention of harmful activities including self-harm, harming others, and suicidality within the prison population.

Certified Behavioral Technician - Aim Star Learning Behavioral Clinic - 22415 SE 231st St Suite B-103, Maple Valley, WA 98038

(2022-03 - 2023-08)

• Conducted thorough assessments to identify client needs and develop tailored treatment plans.
• Designed and implemented behavior modification programs to address mental health and behavioral challenges.
• Utilized therapeutic techniques such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Applied Behavior Analysis (ABA).
• Monitored client progress through regular evaluations and adjustments to treatment strategies.
• Provided ongoing support and feedback to clients and their families to ensure consistent progress.
• Collaborated with multidisciplinary teams to coordinate treatment and optimize client care.
• Educated clients and families on coping strategies and techniques for managing behavioral and emotional challenges.
• Regularly received positive feedback from clients and families for providing compassionate care, leading to measurable improvements in emotional well-being and behavioral health.
• Achieved a high success rate in meeting therapy goals, with numerous clients reporting improved quality of life and a reduction in behavioral challenges.
• Significantly contributed to the progress of clients with autism, enhancing their social, communication, and adaptive skills, while fostering greater independence and integration into daily activities.

Registered Behavioral Technician - Behavioral Innovation - 21727 I-10 Suite 108, San Antonio, TX 78257

(2020-08 - 2022-03)

• Conducted in-depth assessments to evaluate client needs and create personalized treatment plans.
• Developed and implemented behavior modification strategies aimed at addressing mental health and behavioral challenges.
• Employed evidence-based therapeutic techniques such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Applied Behavior Analysis (ABA).
• Regularly tracked client progress through ongoing evaluations, modifying treatment strategies as needed to ensure effectiveness.
• Delivered continuous support and feedback to clients and their families, ensuring consistent progress and adaptation to therapy.
• Collaborated with multidisciplinary teams to align treatment plans and enhance client outcomes.
• Provided education on coping mechanisms and emotional management to both clients and their families, promoting long-term success.
• Received consistent positive feedback from clients and families for delivering compassionate care and achieving tangible improvements in emotional and behavioral health.
• Implemented individualized behavior intervention plans (BIPs) for 15+ clients, achieving a 25% improvement in targeted behavior reduction within 6 months.

Master of Liberal Arts - Forensic Psychology - Arizona State University (2023-05)

Bachelor of Liberal Arts and Science - Psychology - University of Texas at San Antonio (2020-05)

Associates of Liberal Arts - Psychology - San Antonio College (2014-12)