Jacob Osborn

Results-driven customer service and sales support professional with experience supporting surgical sales operations, hospital stakeholders, and cross-functional teams within the medical device industry. Proven ability to build strong customer relationships, manage high-volume communications, maintain accurate CRM documentation, and support territory operations in fast-paced healthcare environments. Recognized for professionalism, responsiveness, and strong organizational skills while collaborating closely with sales representatives and healthcare staff.

Sales Support Representative at Stryker (2026-02 – Present)

• Maintain accurate records and transaction history for surgical implant usage, ensuring precise documentation within CRM and internal systems.
• Coordinate closely with regional sales representatives and hospital stakeholders to gather required documentation and purchase orders, ensuring timely processing and fulfillment.
• Manage high-volume communication with internal teams and external partners while maintaining accuracy and responsiveness.
• Collaborate with Accounts Receivable to research and resolve invoice discrepancies and ensure proper documentation of resolutions.
• Prepare operational reports by compiling and analyzing customer usage data and service records.
• Maintain pricing and contract information in systems of record, ensuring consistency, compliance, and data integrity.
• Support workflow improvement and quality initiatives to strengthen operational processes and accuracy across customer service operations.

Stryker Sales Support Team Contractor at JBL / Stryker Sales Support (2024-10 – 2026-02)

• Supported the Stryker surgical sales organization by managing order processing, documentation, and customer engagement across multiple healthcare accounts.
• Maintained accurate CRM records of customer activity, order history, and pricing agreements.
• Coordinated communication between internal departments and external stakeholders to resolve issues and ensure timely follow-up.
• Assisted with operational reporting and documentation used by regional teams to monitor customer activity and service performance.
• Ensured accuracy and attention to detail in processing transactions, contracts, and customer records.
• Maintained consistent communication with sales representatives and hospital contacts to support strong professional relationships.

Server / Bartender at Blue Water Grill (2022-04 – 2024-09)

• Delivered exceptional customer experience while managing multiple high-priority requests in a fast-paced environment.
• Built strong relationships with repeat customers through attentive communication and service.
• Regularly ranked among the highest-performing staff members in customer satisfaction and tip revenue.
• Trained and onboarded new team members, improving team consistency and service quality.
• Assisted with event hosting and coordination for private functions and group reservations.
• Participated in monthly inventory tracking and operational reporting.

Bachelor of Business Administration – Southern New Hampshire University (2025-12)