Jacob Quintana

Highly organized administrative and operations professional with 10+ years of experience supporting executives, coordinating cross-functional initiatives, managing schedules, and delivering exceptional stakeholder experiences. Proven ability to manage competing priorities, organize meetings and events, oversee follow-through, and maintain confidentiality in fast-paced environments. Bilingual professional recognized for strong communication, problem-solving, and relationship-building skills.

Counselor, Travel Support (Centurion Lounge) at American Express (2025-01 – Present)

• Deliver premium customer experiences while supporting daily lounge operations in partnership with leadership and operational teams.
• Resolve complex customer concerns and contribute to service and process improvements.
• Coordinate effectively across multiple stakeholders in a fast-paced environment.

Executive Assistant to the President at Archetype Architecture (2023-08 – 2024-06)

• Managed executive calendar, scheduling, travel arrangements, meetings, and correspondence.
• Coordinated cross-functional projects, tracked action items, and ensured timely follow-up across teams.
• Prepared presentations, reports, and executive communications.
• Conducted research and maintained confidentiality while handling sensitive information and special projects.

Print & Ship Specialist & Trainer at FedEx Corporation (2021-08 – 2023-08)

• Trained and mentored employees across five locations, improving operational consistency and service quality.
• Supported onboarding and employee development through hands-on coaching and training.
• Partnered with management to improve workflows and operational efficiency while managing multiple priorities.

Caterer at Taste of Texas (2017-08 – 2021-02)

• Coordinated event logistics and collaborated with vendors and team members to ensure successful event execution.
• Supported hospitality operations, scheduling, and customer service for large-scale events.

Care Provider at NYC Pooch

• Managed client communications, scheduling, and service coordination.

Fine Arts Focus – Houston Community College