Jacob Sliva

Seeking an entry level position as a Software Engineer.

HelpDesk Technician Level 1 - Atomic Data - Minneapolis, MN

(2025-04)

A people-focused company that provides reliable and secure IT solutions, acting as a trusted extension of their clients' teams. Responsible for first touch contact with clients from several companies by offering an immediate solution via troubleshooting or escalating to the proper department as necessary. I receive tickets via phone, voicemail, email, and multiple ticketing platforms while serving as afterhours support for other companies in addition to daytime support for our clients.

• Completed up to 60 tickets a day by resolving individual issues.
• Achieved above 30 hours of billable time on a weekly basis.
• Worked alongside hundreds of users across 200+ companies to resolve issues via software and hardware troubleshooting.
• Assisted with setting up several Great Clips salons by providing over-the-phone direction with connecting iPads, routers, credit card terminals, printers, receipt printers, and cameras.

Tech Support Lead/In-Store Manager - VR Arcade USA - Denver, CO

(2021-01 - 2023-03)

Offers virtual reality experiences in-store or at-home. Responsible for providing computer and virtual reality headset support for clients via phone and delivering virtual reality headsets to customers for at-home usage.

• Collaborated with Old Spice Senior Management to develop a virtual reality demo app showcasing a new concept - launched in March 2021.
• Designed a company website page for game cards for customers to preview resulting in new revenue for game time purchases.
• Implemented troubleshooting guide, resulting in efficiency in employee response time to common issues and customer's time.
• Upgraded several desktop computers in store for smoother operation and new business for the company.

Teaching Assistant/Learning Assistant - Metropolitan State University of Denver - Denver, CO

(2021-08 - 2024-12)

Focuses on providing high-quality, accessible education that prepares students for careers, lifelong learning, and graduate school. Responsible for maintaining consistent, professional correspondence with students and the professor. I Provided constructive, positive feedback to students in a timely manner while demonstrating flexibility with and adaptability in the classroom to meet the changing needs of students and the professor in senior level courses.

• Due to professorship change I took on the role of professor for the remainder of the semester, re-writing exams, assignments and class schedule to save overhead costs
• Worked with students one-on-one to increase overall understanding and failing grades to passing
• Increased exam scores by 10-15% through personalized tutoring and review sessions

B.S. - Computer Science - Metropolitan State University of Denver (2024-12)