Cyber Information and Security
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A knowledgeable individual that is passionate about cyber information and security and is committed and driven. I'm renowned for my creative problem-solving style and self-taught methodology. I have a solid history of help desk experience at ECPI, along with outstanding customer service skills from previous employment combined with outstanding leadership, troubleshooting, and teamwork. I am flexible, ready to take on new tasks, and I always aim for perfection. I also do well in dynamic circumstances. My dedication to lifelong learning and development supports my capacity to make a valuable contribution to any group or task at hand.
Professional with an extensive history in customer service, technical support, and logistics who is flexible and detail-oriented. I am currently working at ECPI as a work-study student, serving at the IT help desk, offering technical support, resolving network problems, and guaranteeing the best possible user experience. demonstrated ability to solve difficult issues, mentor users through solutions, and keep the needs of the client in mind. Additionally, exhibiting success in Lowe's fulfillment operations, promptly resolving order-related issues, keeping accurate records, and applying good organizational abilities. Excellent customer service, conflict resolution, and product knowledge were demonstrated in previous positions at Go Carwash and Walmart, which drove customer satisfaction and sales. I am currently pursuing a Bachelor's in Cyber and Information Security Technology at ECPI University, showcasing dedication to continuous learning. Proficient in leadership, critical thinking, forklift operation, and adept at handling diverse responsibilities efficiently in dynamic environments.
Bachelor of Science (B.S.) in Cyber & Information Security Technology
