Jacobo Zamora

Organized and reliable candidate with 8 years of experience managing, coordinating and organizing online and in-person retail orders, managing multiple priorities with a positive attitude, great organizational skills and problem-solving abilities. Multi-task skills to achieve efficiency and quality in the operation. Expert at quickly learning new skills.

Center of Excellence Specialist Senior II - Cornershop by Uber

• Dedicate to provide extraordinary customer support to Uber customers (riders, drivers, couriers, eaters, restaurants).
• Strived for excellence in customer support, consistently exceeding expectations and contributing to a high level of satisfaction among both riders and drivers.
• Dedicated to delivering top-notch problem-solving solutions by prioritizing the highest quality standards. Implemented a systematic approach through standardized processes to ensure consistently effective and reliable resolutions.
• Collaborates with riders/drivers to ensure the accuracy and quality of orders, prioritizing customer satisfaction.

Shopping Operations Manager - Cornershop

• Provided immediate assistance to shoppers through live chat and call, ensuring a responsive and positive customer experience.
• Managed shopper operations across diverse regions, including Chile, Mexico, Perú, Costa Rica, and Colombia, ensuring consistent service delivery.
• Proactively identified and automated operational challenges, optimizing workflows and enhancing overall efficiency.
• Spearheaded the development of innovative protocols to address diverse day-to-day challenges.
• Collaborated closely with the Tech team in prioritizing, designing, and implementing developments for Shopper Apps and internal tools.
• Worked collaboratively with Merchant, Customer Service, Quality and Support teams to coordinate and implement optimal processes for a robust and high-quality operational framework.

• Picked up and delivered items to customers at desired times managing time efficiently and planning effective routes.
• Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Trained and mentored new personnel hired to fulfill shopper roles.
• Analyzed team performance and identified opportunities for additional training.

Bachelor of Nutrition

Technological University of Mexico

Mexico City