Clinical Administrator | Patient Care Coordinator (Ambulatory Surgery) - CARE Reproductive Health - Chevy Chase, MD
(2023-09)
- Guide patients and families through complex medical procedures, ensuring understanding and compassionate support.
- Oversee daily operations for a high-volume women's reproductive healthcare clinic providing time-sensitive surgical care.
- Collaborate directly with physicians and leadership to strengthen clinical structure and standards.
- Manage complex surgical scheduling and ensure accurate documentation for procedures and patient records.
- Coordinate with private funders and partner organizations to secure financial support for patients navigating barriers to care.
- Track funding approvals, patient expenses, and financial documentation using spreadsheet-based tracking systems.
- Maintain organized digital and physical records while ensuring strict confidentiality of sensitive patient information.
- Support clinic leadership with operational planning, workflow improvements, and resource coordination.
- Assist with recruitment coordination, onboarding logistics, and training support for new staff members.
- Manage inventory tracking, supply ordering, and vendor coordination to maintain clinic operations.
- Communicate with patients, providers, and external partners to resolve scheduling and logistical barriers to care.
- Maintain strong attention to detail while managing multiple operational priorities.
- Represent and attend yearly meetings in national conferences with OB/GYN clinical providers across the country.
Medical and Legal Interpreter - Liberty Language Services - Washington, DC
(2022-04)
- Provide accurate Spanish–English interpretation in healthcare and legal environments, and educational departments.
- Facilitate communication between providers, patients, and multidisciplinary teams during complex medical discussions.
- Maintain strict confidentiality while supporting families navigating high-stakes medical decisions.
- Assist care teams in coordinating patient communication, documentation, and appointment logistics.
- Interpret legal consultations and administrative proceedings while ensuring accuracy, neutrality, and adherence to professional interpreting standards.
- Maintain strict confidentiality when supporting clients navigating sensitive medical or legal matters.
- Assist care teams and legal professionals in coordinating communication, documentation, and appointment logistics.
- Qualified interpreter through the Maryland State Judiciary, trained in legal interpreting standards and ethical interpretation practices.
Senior Cosmetologist - 4&Co Salon - Rockville, MD
(2019-01 - 2025-09)
- Consistently upsold salon services, treatments, and retail products to increase revenue and enhance client satisfaction.
- Built and maintained a loyal client base through personalized consultations and exceptional customer service.
- Educated clients on hair care routines, products, and maintenance plans, resulting in increased retail sales and repeat bookings.
- Provided a broad rage of aesthetic and beauty treatment services based on client needs and goals.
- Achieved and exceeded monthly sales goals for services and retail products.
- Managed client appointments and scheduling while maximizing service productivity and revenue opportunities.
- Developed long-term client relationships, contributing to high retention and referral rates.
- Performed in-depth consultations to identify opportunities for premium services and treatment upgrades.
- Mentored junior stylists on consultation techniques, customer service, and sales strategies.
- Maintained knowledge of current beauty trends, products, and techniques to provide expert recommendations.
- Promoted seasonal services, special offers, and product launches to drive sales growth.
- Delivered a high-quality client experience while balancing efficiency, sales performance, and service excellence.
Office Administrator - Metro Chiropractic - Rockville, MD
(2018-01 - 2020-11)
- Managed daily administrative operations including scheduling, patient intake, and provider workflow coordination.
- Maintained organized physical and digital filing systems to ensure accurate documentation and efficient record access.
- Medical supply ordering, inventory tracking, and coordinated with vendors to maintain operational readiness.
- Coordinated internal meetings and maintained office calendars to support provider scheduling and office operations.
- Digitized patient records and maintained multiple databases to ensure data integrity and continuity of care.
- Handled confidential patient information with discretion while supporting communication across departments.
