Jacqueline Acevedo

Results-driven and highly accomplished Sales professional with extensive experience in freight forwarding and manufacturing. Expertise in sales, negotiation, contract management, compliance, budget management, door-to-door distribution, strategic planning and implementation, procedural development, and business forecast.

Sales Operations Manager & CRM Implementation Lead at REGAL SPRINGS (2025-06 – Present)

Reports to Global Head of Sales leading sales operations across cross-functional teams, improving processes, coordination, and execution in domestic and international markets.

• Develops and implements scalable workflows, sales tools, and event/trade show coordination to support revenue growth.
• Partners with Sales, Marketing, Logistics, and IT to streamline operations and enhance team performance.
• Spearheads CRM implementation, driving adoption, improving pipeline visibility, and centralizing customer data.
• Drives continuous process improvements and operational efficiencies across the team.

Sales Support Manager at JAZWARES, INC. (2022-01 – 2025-05)

Reported directly to the Sr. International Sales Operations Director overseeing and implementing operational activities to ensure efficient Sales processes for shipping across Eastern Europe, Middle East, and Canada.

• Collaborated with the Sr. VP of Sales & Sr. VP of Operations to develop SOPs used in the international markets.
• Worked with Marketing and Branding to form a cohesive concept for product releases and to align sales processes.
• Assisted in the preparation of marketing materials and quote sheets.

Sales Manager at ILS CARGO, USA (2019-07 – 2021-12)

Reported to the Chief Strategy Officer and was responsible for allocating budget resources and formulating policies while coordinating new business operations and procedures.

• Engaged with logistics vendors, carriers, and steamship lines to effectively negotiate and implement service contract agreements, based on buying power and volume.
• Managed company-wide cargo logistics with Chief Pricing Strategist and Chief of International Brand and Client Development Strategies.

Sales Support Specialist at ROHLING USA (2017-05 – 2019-07)

• Managed key client relationships and developed proposed pricing changes with Pricing Managers and Sales.
• Actively pursued growth opportunities to enhance transportation business and bring in incremental business.
• Built business relations with carriers (airlines & truckers) and negotiated favorable rates for the company and customer.
• Ensured customer satisfaction at all levels of the operation, coordinating with teams for timely completion of contractual obligations and achieving internal KPIs.
• Provided customers with competitive rates and quotations in a timely manner.

Account Manager at PIERMARCO (2016-05 – 2016-10)

Managing Partner for Piermarco's Hair and Beauty products line. In charge of Sales and Product Development in the Suburban and Metropolitan New York City area.

• Developed, trained, and coached Sales team.
• Created Products Sales & Marketing Plan and designed and executed its implementation.
• Cultivated new territories and managed existing ones.
• Analyzed weekly sales data to identify risks and opportunities.

Team Leader- Ocean Imports at FEDEX (2011-05 – 2014-01)

Reported to the Managing Director of Latin America. Supervised an 8-member team while processing and administering ocean import accounts based in Asia and Brazil.

• Generated and compiled reports for Senior Leadership.

Bachelor of Science in Computer Science & Management Information Systems – Canisius College