Customer Service Representative, Remote
Highly experienced in the Call Center environment, specializing in Team Leadership and Call Escalations.
CLIENT ACCOUNT SPECIALIST - FRANK CRUM (Robinhood) - Henderson, Nevada, United States
(2019-11 - 2020-06)
In a call center environment, I was responsible for maintaining client stock portfolios. I answered questions regarding stock options, sales, bitcoin, etc, and added requested share information when needed.
CUSTOMER CLIENT SERVICES ASSOCIATE - LOGISTICARE MEDICAL TRANSPORTATION - Las Vegas, Nevada, United States
(2017-11 - 2019-06)
In a Call Center environment, I answered calls pertaining to non-emergency Medical transportation, scheduling transportation trips for members going to and from medical appointments. CSA's answer between 60 to 110 calls per day, depending on the daily volume.
GUEST SERVICES SPECIALIST - CAESARS ENTERTAINMENT - Las Vegas, Nevada, United States
(2016-07 - 2017-02)
Work in the Las Vegas Call Center in the Guest Services Division answering incoming calls from guests in the nine Las Vegas Properties owned by Caesars Entertainment. They are: Ballys, The Cromwell, Paris, Planet Hollywood, Caesars Palace, The Flamingo, The Linq, Harrahs, and The Rio Casino and Suites. Duties include check-in and check-out services, billing inquiries and adjustments, guest room amenities, etc.
RETENTION SPECIALIST - COMCAST CABLE - Sacramento, California, United States
(2007-04 - 2009-02)
Responsible for retaining Comcast customers who may be considering changing service provider. Retention specialists are expected to maintain at least 30% of retention customers. When necessary, I escalated difficult billing calls, and assisted in troubleshooting technical issues related to digital equipment. Advised customers on current rates and promotions and coached team members as it related to performance statistics.
CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER) - A.T.&T - Sacramento, California, United States
(2005-05 - 2007-03)
Responsible for incoming customer service inquiries regarding sales, service, billing, service appointment scheduling relative to home telephone service and repair.
CITY OPERATOR - CITY OF SACRAMENTO - Sacramento, California, United States
(2004-10 - 2005-03)
Worked in the City Utilities Department, answering incoming calls pertaining to city flooding, power outages, city sewer issues, stray and injured animals and dispatched appropriate technicians to the appropriate problem sites. Also worked with the local Police Department dispatchers for backup and resolutions.
PROPERTY MANAGER - QUALITY PROPERTY MANAGEMENT - Sacramento, California, United States
(2001-02 - 2004-10)
Duties included tenant file maintenance, vacancy inquiries, tenant qualification screenings rent collections, etc.
Journalism - U.C.S.F (1972 - 1974)
