Jacqueline Benitez

Experienced social services professional with 20+ years in child welfare, education, mental health, substance recovery, elder care, and correctional environments. Proven track record in case management, crisis intervention, juvenile justice, and cross-cultural settings. Exceptional skills in conflict resolution, program administration, and client advocacy.

Correctional Officer I at Wyoming State Correction Department (2022-10 – 2023-10)

• Supervised 65–73 inmates per shift; maintained security and safety protocols.
• Logged behavior and incidents; performed cell searches and updated digital records.
• Communicated critical information for daily operations.

Shift Supervisor (Contract) at Teema Group (2021-06 – 2021-10)

• Managed overnight shifts for shelters housing unaccompanied minors.
• Ensured safety, resolved conflicts, and maintained compliance with state and federal protocols.
• Supported staff and oversaw intake and release procedures.

Youth Worker (Contract) at Culmen (2021-03 – 2021-05)

• Supported unaccompanied children in daily activities and emotional well-being.
• Conducted attendance, supervised rotations, and coordinated with medical/legal teams.

Case Manager/Residential & Mental Health Roles at Multiple Organizations (2016 – 2021)

• Provided therapy, crisis intervention, and care for children, youth, and elders in various settings.
• Documented progress; coordinated referrals and resources for clients and their families.

ICWA Manager / Family Advocate at San Ildefonso Pueblo (2014-10 – 2015-10)

• Represented families in tribal court, managed grants and program budgets.
• Provided resources and support for at-risk families to improve outcomes.

Lead Infant Teacher / Toddler Teacher at St. Anne's Children's Center, The Growing Place, Others (2003 – 2014)

• Led early childhood classrooms; implemented Reggio and RIE approaches.
• Mentored teachers, documented developmental progress, and engaged parents in education.

B.A. in Human Development – Pacific Oaks College (2014)

A.A. in Child Development – Los Angeles City College (2010)

High School Diploma – Belmont High School (1998)