FRONT DESK CLERK - BEST HOME HEALTH CARE - Minneapolis, MN
(2023-04 - 2025-07)
- Delivered patient support and conflict resolution to enhance customer service experience in a healthcare setting
- Managed patient intake processes including check-ins, demographic updates, and consent form collection
- Coordinated scheduling and routing for home visits and caregiver calendars to optimize service delivery
- Verified insurance eligibility and supported prior authorization processes to ensure coverage compliance
- Maintained medical documentation accuracy, updated electronic medical records, and ensured HIPAA compliance
- Handled multi-line phone systems for efficient call routing and communication management
ASSITANT CASE MANAGER / WOMEN EMPOWERED FACILITATOR - PILLSBURY UNITED COMMUNITY - Minneapolis, MN
(2007-01 - 2019-12)
- Managed a caseload of 25 participants, providing direct client support and advocacy to enhance well-being
- Facilitated weekly Women Empowerment Group meetings to promote client engagement and empowerment
- Coordinated access to community resources including state and county aid programs, affordable housing, daycare, and emergency shelters
- Maintained detailed case documentation, observational notes, and prepared files for CPS court hearings within deadlines
- Provided transportation for clients to appointments, court dates, and housing searches ensuring reliable access to services
CASE AIDE - LUTHER SOCIAL SERVICE - Minneapolis, MN
(2005-01 - 2007-12)
- Assisted clients with completing applications for Medicaid, housing, SNAP, and referrals to community resources
- Conducted family home visits in the absence of case managers to monitor client environments and needs
- Managed and monitored CPS visitation court order agreements, ensuring child safety during visits and transport
- Documented case notes, scheduled appointments, and provided feedback to support case management continuity
CASE MANANGER - Daymont Behavioral Healthcare - Dayton, OH
(2000-01 - 2004-12)
- Collaborated with clients to develop Individual Service Plans (ISP) and conducted regular treatment plan reviews and updates
- Assisted clients in locating group homes and emergency/non-emergency placements for housing stabilization
- Maintained ongoing communication with supportive housing providers and in-house therapists to coordinate care
- Completed and submitted progress notes and clinical reports within 24 hours to therapists and relevant agencies
- Facilitated applications for housing, county benefits, and SSI to support client stability and recovery
