Front Desk Associate November 2021
Massage Envy
- Provides excellent service to members and guests by answering phone calls, setting appointments, greeting members and guests upon arrival and selling memberships.
- Assists in maintaining a professional front desk and reception area.
- Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
- Assists in maintaining cleanliness of therapy rooms, common areas and store rooms.
Member Engagement Specialist July 2020 to February 2021
Hammond YMCA
- Greeted and assisted all members, guests, and staff in a courteous and professional manner by providing excellent customer service.
- Implemented member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
- Conducted interviews and tours responsive to the needs of prospective members.
Resident Assistant
Purdue University Northwest August 2019 - May 2020
- Promoted and maintained a living environment which met the physical safety, emotional security, and comfort needs of all residents.
- Developed and maintained an environment which fostered respect for individual rights, promoted community development, and respected the dignity of all members.
- Met regularly with individual residents and groups to explain and promote policies and programs, assessed needs and community goals, and responded to student concerns.
Career Advisement Team Member September 2018 - May 2020
Purdue University Northwest Career Center
- Provided high quality customer service to all campus members (faculty, staff, students, employers and partners) via phone, e-mail, and in person.
- Provided peer advice to students and alumni of the University by conducting resume and cover letter reviews, assisting students with specific job and internship search inquiries, mock interviews, and promoting the Career Center programs and events.
- Assisted in the creation and design of collateral marketing materials for career related events.
