Jacqueline Cerna

Compassionate and patient focused Registered Nurse with over three years of hospice and home health experience, specializing in end of life care, symptom management, patient assessment, family education, and interdisciplinary care coordination. Experienced in managing hospice caseloads, supporting patients and families through emotionally complex situations, monitoring changes in condition, administering medications, promoting comfort and dignity, and maintaining accurate clinical documentation in compliance with agency and regulatory standards.

Case Manager at Brighton Hospice (2025-02 – Present)

• Performed comprehensive hospice nursing assessments, monitored changes in patient condition, and coordinated timely interventions to support comfort, safety, and continuity of care.
• Provided compassionate patient and family education related to disease progression, medication use, symptom changes, grief support, and end-of-life expectations.
• Collaborated with physicians, social workers, chaplains, aides, and interdisciplinary team members to maintain individualized care plans focused on dignity, comfort, and quality of life.

Case Manager at Compassion Care Hospice (2023-05 – 2024-12)

• Managed an active caseload of 12–17 hospice patients while coordinating individualized plans of care, routine visits, follow-up needs, and communication with families and care team members.
• Delivered skilled nursing care including medication administration, pain and symptom management, wound care, safety monitoring, patient teaching, and caregiver support.
• Documented assessments, changes in condition, interventions, patient responses, and care coordination activities while supporting compliance with hospice standards and agency requirements.

Server at BJ's Brewhouse (2013-03 – 2023-03)

• Delivered customer service in a fast-paced environment while managing multiple priorities and stressful situations.
• Built strong interpersonal relationships through communication, patience, conflict resolution, and professionalism.

Associate Degree in Nursing – College of Southern Nevada (2019-01 – 2022-12)

Associate Degree in Liberal Arts – Cypress College (2011-08 – 2017-05)

Medical Assistant - Administrative/Clinical/Core – ROP (2012-08 – 2013-05)