Financial Services Representative
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I started in the automotive industry 10 years ago where I discovered my passion for consumer lending and financial aspects. I thrive on establishing long term relationships and guiding individuals on how to set themselves up for financial success.
Financial Services Representative – 2024 to Current
First Entertainment Credit Union – Hollywood, CA
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Efficiently assist over 1000 sales and service requests per month
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Accurately process member transactions via Symitar (Episys)
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Actively promote credit union products by deepening member relationships
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Resolve member issues including file maintenance and operations related items
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Consistently exceed member satisfaction by maintaining 100% on member surveys
Leasing Consultant – 2015 to 2024
Galpin Motors – North Hills, CA
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Assisted customers over the phone and face-to-face with lease return options
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Accurately processed lease return paperwork including inspection and release of liability
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Ensured a timely solution for any DMV or Honda Financial lease return issues
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Completed credit applications and submitted lease buyout contracts via AHF, Route One, or Cudl
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Maintained top consultant by ensuring a lease return rate of 85%
Customer Service Supervisor – 2013 to 2015
Burlington – Burbank, CA
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Drove the delivery of exceptional customer service to each guest
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Processed daily financials such as deposits, invoices, and department sales reports
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Organized and lead employee engagement projects to increase employee satisfaction
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Managed employee timesheets, processed time-off requests, and coordinated monthly schedules
Associates Degree in Business Administration
