Jacqueline Magana

Integrity Revenue Coordinator at Dignity Health (2018-08 – Present)

Expertly managed charge reconciliation across multiple emergency room locations, ensuring accurate billing and compliance with healthcare regulations.
Interpreted physician notes to validate patient charges, demonstrating attention to detail and adherence to medical coding standards.
Provided support to revenue cycle operations in California and Arizona, showcasing adaptability and team collaboration.
Enhanced data management and reporting using MS Word and Excel, contributing to efficient revenue cycle processes.
Resolved patient inquiries and insurance verification issues using effective telephone techniques and communication skills.
Verified patient insurance coverage, ensuring accurate and timely claim submissions.
Managed observation charges with precision, adhering to established protocols and guidelines.
Conducted audits of trauma charges to identify discrepancies and ensure accurate billing practices.
Identified trends and patterns in medical claims data, contributing to process improvements and revenue optimization.
Possesses a strong understanding of ICD-10 coding and CDM (Charge Description Master) structures, ensuring accurate medical billing.

Medical Assistant/ Financial Counselor at American Oncology Network (2017-08 – Present)

Managed patient scheduling and appointment coordination, ensuring smooth clinic operations and minimizing patient wait times.
Verified insurance and checked eligibility to streamline billing and reduce claim denials, enhancing revenue cycle management.
Handled over-the-counter collections and managed Explanation of Benefits (EOBs) to optimize accounts receivable.
Roomed patients, recorded vitals, and prepared charts for upcoming appointments, ensuring patient care and efficient physician workflow.
Provided customer service, addressing patient inquiries and resolving concerns with empathy and professionalism.
Performed data entry and scanned paperwork to maintain patient records and ensure compliance with regulatory requirements.
Processed referrals and authorizations, facilitating timely access to specialized care and enhancing patient satisfaction.
Performed administrative tasks, including typing, data entry, and using Microsoft Office Suite (Word, Excel), to support daily office operations.

Medical Assistant/Surgery Scheduler at Nevada Orthopedic and Spine Center (2014-04 – 2017-08)

Ensured patient data management and retrieval using electronic health record (EHR) systems.
Managed medical scheduling and appointments, optimizing patient flow and resource allocation.
Interacted with patients, insurance companies, and physician offices, enhancing service quality.
Verified insurance and checked eligibility to streamline billing processes and reduce claim denials.
Managed medical records, ensuring compliance with regulatory standards and facilitating information exchange.
Addressed patient inquiries and concerns with empathy and professionalism.
Cross-trained in various administrative areas, contributing to a versatile and efficient team.
Streamlined the referral process through communication and coordination with referring physicians and specialists.
Implemented data entry and chart updating procedures, maintaining accuracy and completeness of patient information.
Scheduled surgical procedures, coordinating with surgeons, patients, and hospital staff.

Medical Assistant/Front Office Lead at Edwin Suarez Physical Therapy (2011-08 – 2014-04)

Receptionist duties using PT Server, MS Word, Excel, typing, telephone techniques, answering phones, and appointment confirmation.
Entered data and updated and created patient charts.
Requested X-rays, MRIs, and patient records from primary physician offices.
Filed charts, scheduled appointments, and processed referrals.
Handling cash, credit cards, and petty cash
Billing insurance company's (Medicare, Medicaid, Aetna, Blue Cross, Teamsters, Culinary, etc.)
Customer service, selling products, verifying insurance
Scanning and sending out medical records
Cross trained in all areas
Ordering products, receiving products, putting things away
Opening and closing the office
PT Technician-working 1 on 1 with patients from 6 months to 85 years old, neck to feet
Ultrasound, shockwave, laser, electrotherapy, stretching patients
Setting up exercise machines, applying heat and ice packs
Demonstrating exercises if needed

Medical Assistant-Front/Back Office (Bilingual) at Pomona Valley Podiatry Group (2009-06 – 2011-08)

Front Office-E clinical, Office Ally, MS Word, Excel, Typing, Telephone Techniques, Answering Phones
Confirming appointments, Data Entry, Updating and making charts
Getting and Ordering Lab Work/MRIs, Filing Charts, Scheduling Appointments and Surgeries
Referrals, handling cash, credit cards, and petty cash, billing, customer service, and selling products
Back Office-Pad net test, Autoclave, Dosage Calculations, Wound Care, Sterilization Techniques
Drawing up injections, X-rays, putting cast on, taking cast off
Ordering shoes, casting orthotics, preparing patients for pre op and taking care of post op patients
Removing stitches and staples, assisting in minor surgeries, dispensing shoes
Ordering supplies, making crest pads and other types to go on patients feet
Debriding toenails

Office Manager (Bilingual) at Lowes Flatbed Distribution Center (2004-10 – 2009-06)

Floor Supervisor (Bilingual) at Leggs Hanes Bali Playtex (2003-10 – 2004-10)

Floor Supervisor (Bilingual) at Fort Irwin MCSS (2002-06 – 2003-10)

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