Jacquelyn Jones

Results-oriented, high-energy, hands-on professional with successful record of accomplishments in distribution returns and departmental operations seeks managerial opportunity. Over 20 years of highly effective customer service experience with focus on process and change management. Major strength includes strong leadership, exceptional communication skills, attention to detail, knowledge of compliance and compliance-related issues within regulated or controlled environments.

Thorough knowledge of warehouse policies and procedures, with clear vision to accomplish companies' daily and monthly goals.

Area Manager - Walmart Dot .Com - Carrolloton, GA

(2009-01)

• Outbound Shipping; Manage freight deliveries by processing, identifying, counting, separating and scanning freight, operating computer with ability to track cartons loaded on trailers, maintain records, trailer logs and for shipping forms
• Exceptions; Provides operational support by researching and resolving freight / label discrepancies searching for and finding missing freight, and moving freight manually
• Tiny Items; Re Stock Module; Manage stocking of freight in area, maintain quality of freight by ensuring proper freight is received in area and placed in appropriate locations for out going orders
• RSR Replenishments; Communicates with individuals / groups verbally or in writing. Ensures sufficient quantities for filling orders by retrieving and placing freight on stocking shelves or conveyors

Area Manager - Walmart Return Center - Macon, GA

(1995-01 - 2009-12)

• Consistently maintain and exceed productivity standards and goals within Outbound Shipping, Exceptions Area, Tiny Items (Small Package Area), Restocking, RSR Replenishments, Overstock, Recall, and RTV departments
• Manpower planning and direction of 85+ personnel within the warehouse
• Provide continuous training and operational support while ensuring staff readiness
• Oversee personnel documents, manage work assignments, and provide performance reviews in a timely and efficient manner, resulting in no overdue evaluations
• Mentor and reinforce appropriate associate conduct and performance goals utilizing company guidelines and procedures
• Provide input and manage area budget for labor, supplies, and overhead expenses

Twister Operator - Bibb Company - Macon, GA

(1978-01 - 1995-12)

• Equipment / machine operator
• Interface with multiple work teams and business clients for maximum results

High School Diploma - Northeast High School