Jacquelyn Moffa

Medical Assistant of over 20 years, with expertise in Dermatology, looking to go into a new direction and be part of my local community. I am trained in HIPAA compliance and fostering strong patient relationships. I am a reliable team player, and have effectively trained staff and ensured high standards of safety and quality in clinical and administrative aspects of the office. I also have the ability to assist in patient care, manage medical records, and support office operations.

Medical Assistant at BMMSA (2005-09 – Present)

• Assisted in patient intake procedures, ensuring accurate data entry and documentation.
• Supported physicians and staff by preparing examination rooms and sterilizing instruments.
• Managed scheduling for patient appointments, enhancing clinic workflow efficiency.
• Provided patient care, addressing inquiries and concerns promptly.
• Coordinated with healthcare team to optimize patient treatment plans and follow-ups.
• Trained new staff on operational protocols and best practices for patient assistance.
• Ensured compliance with healthcare regulations, maintaining high standards of safety and quality.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained patient medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Sales Associate at Mapes True Value (1999-06 – 2005-09)

• Assisted in inventory management, ensuring optimal stock levels for diverse product range.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Led initiatives to enhance store layout, resulting in increased foot traffic and sales conversions.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

High School Diploma – Archbishop Prendergast High School

Associate of Science in Health Sciences – Delaware County Community College (2003-06)