Scheduler III - Oklahoma Heart Institute - Tulsa, OK
(2022-12)
- Greet and assist patients both in person and by phone in a professional, friendly manner
- Update patient records and verify demographic and insurance information
- Coordinate patient check-in and check-out, ensuring accurate documentation and scheduling
Patient Account Representative - Ascension Medical Group - Remote
(2022-02 - 2022-12)
- Scheduled procedures and appointments, ensuring proper clinical and insurance data collection
- Managed insurance pre-certification and authorizations
- Collaborated with departments to resolve scheduling conflicts and patient inquiries
- Maintained accurate data entry in scheduling systems
Switchboard Operator - Ascension St. John Hospital - Tulsa, OK
(2021-07 - 2022-02)
- Managed a high-volume switchboard, routing internal and external calls efficiently
- Communicated emergency codes, alerts, and disaster announcements per hospital protocol
- Maintained updated contact directories and reference materials
- Operated paging and beeper systems to support hospital staff communications
Customer Service Representative - H&R Block - Tulsa, OK
(2006-01 - 2021-04)
- Provided excellent customer service in a fast-paced tax preparation environment
- Handled sensitive client information with discretion and confidentiality
- Answered phones, scheduled appointments, and supported tax professionals administratively
- Demonstrated strong multitasking and organizational skills during peak tax seasons
Customer Advocate - Blue Cross Blue Shield - Tulsa, OK
(2012-07 - 2016-02)
- Handled inbound customer inquiries related to insurance coverage and claims
- Investigated and resolved customer service and billing complaints
- Documented all interactions, updates, and resolutions in customer records
- Educated customers about policies, procedures, and benefits
