Jade Netty

Administrative and program operations professional with 8+ years of experience supporting large-scale programs, personnel operations, compliance initiatives, and cross-functional coordination within federal and community-based organizations. Skilled in data tracking, reporting, workflow management, process improvement, and stakeholder communication. Experienced maintaining confidential records, supporting operational planning, coordinating administrative processes, and improving organizational efficiency in high-accountability environments.

Proficient in Microsoft Office Suite, documentation management, and performance reporting. Currently pursuing a Master of Science in Applied Sociology at The University of Texas at Dallas.

Site Director, Student Programs - Greater Austin YMCA - Kyle, TX

(2023-04 - 2025-09)

• Directed daily operations for a high-volume youth program serving more than 100 participants and families.
• Supervised, trained, and evaluated a team of 12 staff members while maintaining compliance with organizational policies and state regulations.
• Maintained attendance, scheduling, staffing, and operational tracking systems to support program oversight and reporting accuracy.
• Prepared operational reports, maintained confidential documentation, and monitored program performance metrics for leadership review.
• Coordinated administrative processes including scheduling, staff coverage, supply management, and workflow operations.
• Collaborated with school administrators, families, and community stakeholders to support organizational goals and service delivery.
• Implemented workflow improvements that strengthened operational efficiency, communication, and documentation consistency.
• Assisted with conflict resolution, incident documentation, and policy adherence in a fast-paced environment.

Non-Commissioned Officer, Office Administrator - U.S. Air Force - Korea

(2020-06 - 2022-07)

• Supported administrative and personnel operations for a 600+ member organization in a high-accountability environment.
• Managed personnel tracking systems, maintained confidential records, and ensured documentation accuracy and regulatory compliance.
• Prepared reports, executive briefings, personnel updates, and operational summaries for leadership decision-making.
• Coordinated onboarding activities, scheduling, training documentation, and administrative support processes.
• Assisted with process improvement initiatives that increased workflow efficiency and strengthened operational accuracy.
• Monitored compliance with organizational procedures, policies, and reporting requirements.
• Collaborated across departments to support operational coordination and administrative objectives.

Non-Commissioned Officer, Student Liaison Officer - U.S. Air Force - Texas

(2016-02 - 2020-06)

• Coordinated administrative support activities and stakeholder communication for more than 2,100 individuals annually.
• Maintained participation records, monitored completion metrics, and generated reports to support operational planning and leadership oversight.
• Conducted orientations and training sessions while communicating organizational procedures, expectations, and compliance requirements.
• Assisted with data tracking, records management, scheduling coordination, and administrative workflow support.
• Supported leadership initiatives through documentation management, operational coordination, and customer service support.
• Worked collaboratively across departments to improve communication processes and operational effectiveness.

M.S. - Applied Sociology - University of Texas At Dallas

B.S. - Human Development & Family Science - Texas State University

A.A.S. - Business Administration - Community College of the Air Force