Accounting Specialist at 3AC LLC (Northstar Property Management) (2026-04 – Present)
Used software skills including: Quickbooks, Appfolio, Microsoft Office, Microsoft Excel.
- Researching property manager concerns, checking utilities for tenants and properties, troubleshooting, brainstorming solutions, reviewing tenant move out documentation, finalizing tenant move outs, issuing security deposit refunds, auditing financials, reforming internal processes for efficiency, assisting in problem areas as needed, priotizing tasks, following all procedures and policies, running a duplicate report, auditing for accuracy, keying invoices, assisting property managers with concerns, talking with a smile, adding tenant payables as needed, reviewing tenant and vendor ledgers, reporting to property managers, filing billback invoices
Cross Service Specialist at Corpay (2025-04 – 2026-04)
Used software skills including: Talon, Lodgedesk, Connex, Microsoft Office, Microsoft Excel.
- Researching issues, troubleshooting, brainstorming solutions, reviewing contracts, ensuring contracts are being upheld, reporting contractual violations, auditing financials, auditing employee entries, reforming internal processes for efficiency, working in an ever changing environment, learning new skill sets frequently, assisting in problem areas as needed, tracking all activity taking place on assignment, priotizing tasks, following all procedures and policies, ensuring colleagues are following all procedures and policies, auditing for accuracy, keying invoices, working exceptions, contacting hotels for missing invoicing, running monthly reports, servicing clientele with a positive attitude, talking with a smile
Accounts Payable Project Specialist at InfoSync (2022-01 – 2025-02)
Used software skills including: Flexi Financials, OCR, Microsoft Outlook, Microsoft Office, Microsoft Excel, GBL Administration, RightViewWeb, KACE Ticketing.
- Servicing clientele with a positive attitude, answering all questions and concerns of the client, working closely with the clients to ensure needs are met, researching issues, GAAP, researching check requests, reissuing checks, voiding checks, issuing pay controls, overnighting checks, making urgent payments, maintaining client specific notes, maintaining all documented exceptions, assisting in bank reconciliations, prioritizing tasks, following all procedures and policies, uploading documentation, appending imaging, managing and monitoring other teams, assisting with exception batching, processing urgent batches, keying invoices, coding invoices, assisting with coding, updating coding cross refs, end of month close, end of year close, end of year auditing, 1099 processing, assisting the team's questions, maintaining a 2hr TAT at all times, monitoring EDI feeds, sorting emails, sorting mail, scanning mail, working through packets, sending vendor update requests, screening all payment updates, creating SOP templates, working with the team to brainstorm better business processes, assisting with "problem clients" and bringing them back to a stable status, re-training representatives on skills that caused their client to become unstable, collaborating on new SOP creation, collaborating on solving company problems
Owner at Blackwood Studio LLC (2022-09 – Present)
- Graphic design, digital artwork, working with several layers, acrylic painting, spraypainting, wearing appropriate PPE, soap making, 3D printing, slicing prints in a slicer, 3D sculpting and modifying, artwork shading, airbrushing, digital media, physical media, clay sculpting, epoxy clay, silicone rubber, epoxy resin, sewing, drybrushing, dying fabrics, epoxy clay, managing customers, managing shipments, organizing tasks, tracking tasks, queue management, marketing wares, fulfilling orders, client communication, flexibility, file conversion, paint mixing
Customer Service Representative at Amazon (2016-02 – 2022-01)
Used software tools including: CSC, Moment, KC, and Hitch. Speaking with customers via USB Headset.
- Provided information about products, services, and subscriptions
- Took note of customer feedback
- Acknowledged the customer's feelings, experiences, and feedback given
- Took note of account actions taken and notable dialogue exchanged
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Referred unresolved customer grievances for further investigation
- Escalated systemic issues
- Create follow-ups for issues needing more time for resolution
- Calling the customer back with updates on tickets, refunds, and claims
- Filing tickets for customers
- Filing claims for customers
- Helping with seller correspondence
- Explaining policies, restrictions, and guidelines
- Adhering to policies
- Assessing when an exception should be made
- Reaching out to leadership for further assistance
- Checking the KC for help
- Informing customers of benefits
- Informing customer of subscription fees and taxes
- Assisting with recurring deliveries
- Intercepting packages
- Applying refunds, gift cards, and promos
- Educating about Comcast plans, fees, and channels
- Helping the customer make their purchase
- Shopping for the customer
- Advising on what products may best suit them
- Comparing merchandise to help the customer make an informed decision
- Treat every customer as a friend
- Speak with a smile
- Listen to the customer
- Letting the customer vent
- Empathy
- Focus on what you can do for them, not on what you can't
- Positive positioning
- Being friendly and approachable
- Responded to customer inquiries
- Communicated with a clear, professional voice
- Maintained a positive and professional phone demeanor
