Jaden Delacruz

IT Service Desk Support at Apple Federal Credit Union (2026-05 – 2026-08)

Help manage and document any request support needed using Jira, ensuring the ticket is resolved in a timely manner and accurate issue tracking.
Assisted many users using AD with their password resets, Microsoft account issues, and their system login problems.
Provide basic network connectivity troubleshooting that includes Wi-Fi access, VPN connections, and printer network configuration.

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